REVIEWS & RETENTION
Review Automation is a system designed to automatically request feedback and reviews from your customers after a transaction or service. It connects to your business operating systems and triggers timed outreach via SMS and email, guiding customers to leave public reviews on platforms like Google.
Many businesses struggle to consistently ask for reviews, leaving their online reputation to chance. Manually requesting feedback is time-consuming and often forgotten, resulting in missed opportunities to build social proof and attract new customers.
We build and configure a review automation system that integrates with your existing business processes. This system ensures every customer receives a timely, professional review request without manual effort. It streamlines feedback collection, helps you monitor your online reputation, and builds a steady stream of authentic customer reviews.
A customer completes a purchase, appointment, or project, triggering the automation in your business system.
The system automatically sends a customized review request via SMS, email, or both at a predetermined time.
The customer is directed to a simple page to leave a public review on your chosen platform or provide private feedback.
You receive notifications for new reviews or feedback, allowing for prompt responses and engagement.
All reviews and ratings are tracked in a central dashboard, providing clear insight into your online reputation over time.
A plumbing company's CRM automatically triggers a review request text message a few hours after a job is marked 'complete'. This consistently generates new Google reviews, building trust with local homeowners searching for services.
A dental office integrates review automation with their appointment software. After a patient's visit, the system sends an email asking for feedback, helping the practice manage its online reputation and attract new patients.
An online store triggers a review request a week after a product is delivered. This system builds a base of product reviews, provides social proof for future buyers, and improves conversion rates on product pages.
Yes, we configure the system to direct customers to the review platforms that matter most to your business, including Google, Facebook, and industry-specific sites.
No. Our systems are designed to collect authentic feedback and do not filter customers or prevent negative reviews from being posted. We do not support review gating.
Yes. We build review automation as part of a connected business system. It can be triggered by updates in your CRM, sales pipeline, or scheduling software.
Our systems can provide a central dashboard for monitoring and responding to reviews across multiple platforms, simplifying your reputation management process.
The system can offer a private feedback option. This feedback is sent directly to you, providing valuable insights for operational improvements without being publicly posted.
Tell us how your business runs today and what you need. We will reply with a clear plan.
Part of Reviews & Retention on the services overview.