New Patient Onboarding
- 1Owner books online or via AI receptionist
- 2System sends welcome text with digital registration form
- 3Owner uploads previous vaccine records to the portal
- 4Staff reviews records and confirms the appointment
Systems for Veterinarians
Modern Systems for Veterinary Practices and Hospitals
Veterinary practices generate revenue through clinical exams, surgical procedures, and pharmacy refills. Profitability often leaks through missed follow-ups for chronic care, no-shows for wellness visits, and staff hours spent on manual phone coordination.
Pet Services
- Missed Call Text Back
- Digital Patient Intake
- Recall Campaigns
- Post-Surgical Follow-up
- Pharmacy Refill Requests
Also for: Veterinary Practices, Animal Hospitals
How the business actually works
How the work flows, start to finish.
- 01
Inquiry
A pet owner seeks care for a sick animal or routine vaccination via web search or referral.
- 02
Triage
Staff or automated systems determine the urgency of the case and schedule the appropriate exam block.
- 03
Intake
The owner provides medical history and current symptoms through digital forms prior to arrival.
- 04
Clinical Visit
The veterinarian performs the exam, diagnostics, and develops the treatment plan in the exam room.
- 05
Discharge
Instructions and medication details are provided to the owner along with the final invoice.
- 06
Follow-Up
The practice checks on the patient recovery status and confirms adherence to the treatment plan.
- 07
Recall
Automated prompts notify the owner when it is time for annual boosters or preventative refills.
Where it leaks
Common problems for veterinarians.
01
Exam Room Bottlenecks
Technicians often spend valuable time collecting basic history that could be gathered before the appointment. This delays the veterinarian and reduces the number of patients seen per day.
02
Pharmacy Leakage
Pet owners frequently forget to refill maintenance medications or seek them from third party retailers. Without proactive reminders, the practice loses significant recurring revenue from the in house pharmacy.
03
Missed Lab Follow-ups
High caseloads make it difficult to ensure every owner is notified promptly when bloodwork results return. This lead to anxious clients and potential delays in critical pet care.
04
Phone Congestion
Reception desks are overwhelmed by calls for basic scheduling or status updates on hospitalized pets. This friction prevents new clients from getting through to book appointments.
05
Fragmented Patient Data
Important client communications are often buried in personal emails or sticky notes rather than the patient file. Lack of a central communication log leads to inconsistent care instructions.
What LATTICE can build
Systems built around how you work.
Missed Call Text Back
If the front desk is occupied with a patient at the counter, callers receive an immediate text to start the booking process.
Digital Patient Intake
Automated SMS links send history forms to owners an hour before their visit to streamline the technician workup.
Recall Campaigns
Systematic reminders for rabies vaccinations, heartworm preventatives, and senior wellness screenings based on patient records.
Post-Surgical Follow-up
Automated check-in messages sent 24 hours after a procedure to ensure the patient is recovering and eating.
Pharmacy Refill Requests
A dedicated portal or chat flow allowing owners to request medication refills without calling the clinic.
Review Generation
Requests for feedback are sent automatically after a positive discharge, building the hospital reputation on public maps.
Two-Way Client Messaging
Allows staff to send photos of recovering pets or quick status updates to owners via text from a central dashboard.
Example systems
What it looks like in practice.
Chronic Care Management
- 1Patient is tagged for long-term thyroid or diabetic monitoring
- 2System triggers a reminder 14 days before lab work is due
- 3Owner schedules blood draw through a direct link
- 4Lab results are shared via the client portal once reviewed
Emergency Triage Flow
- 1After hours caller interacts with the AI assistant
- 2System identifies urgent symptoms based on preset criteria
- 3Owner is provided with emergency clinic locations or immediate advice
- 4Primary practice receives a transcript to follow up the next morning
Have a different problem?
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
Questions from veterinarians
Will this replace my existing practice management software?
Our systems are designed to sit alongside or integrate with your current medical records to handle the communication and lead management that clinical software often neglects. It bridges the gap between the exam room and the front office.
Can we send photos of pets to their owners through the system?
Yes, the two-way messaging platform supports multimedia. Staff can easily send updates or photos of hospitalized patients to provide peace of mind to anxious owners.
How do we prevent owners from texting us at all hours?
You can set specific automated responses for after-hours periods. These messages can direct owners to your nearest emergency partner while logging their inquiry for your team to handle during business hours.
Can the system help reduce our no-show rate?
By using a multi-channel reminder approach including SMS and email, and requiring digital confirmation, practices typically see a significant decrease in missed appointments. We can also automate the rescheduling process for those who cannot make it.
Is it possible to automate refills for our pharmacy?
We can build workflows that identify when a prescription is nearing its end and prompt the owner to request a refill or schedule a necessary recheck exam to maintain the prescription.