01 / The Call During Dinner Rush
A party of six calls while the host stand is slammed.
- →Missed call detected
- →Text back with a booking link
- →Party size and time captured
- →Reservation confirmed automatically
LATTICE for Restaurants
Fewer quiet weeknights. Fewer one-time guests. More tables that come back.
LATTICE connects discovery, reservations, guest experience, reviews, promotions and repeat visits around the way a restaurant actually fills its room.
- Missed callText sent
- AppointmentConfirmed
- Review requestSent
- Follow-upAutomated
The journey
How customers move through restaurants, and where it breaks.
Discover
Outdated listings and menus
Reserve
Reservations by phone only
Visit
No record of who came in
Review
Reviews left to chance
Promote
No list to send anything to
Return
Regulars fade without notice
Where LATTICE connects the gaps.
What changes when the system is connected.
Without LATTICE
Guest searches your name→outdated menu and hours→they pick another place
Great meal→no review request→the only reviews are complaints
Slow Tuesday→no guest list→empty tables and no way to fill them
With LATTICE
Guest searches your name→current menu, hours and booking→reservation made
Great meal→timed review request→reviews from happy guests
Slow Tuesday→targeted offer to your list→tables filled the same week
What we actually build.
01
Guest Acquisition
- Local SEO and listings
- Menu and event pages
- Reservation capture
- Campaign tracking
02
Booking Conversion
- Online reservations
- Missed-call text back
- AI answering
- Event and catering inquiries
03
Restaurant Operations
- Guest CRM
- Confirmations and reminders
- Event coordination
- Feedback capture
04
Guest Retention
- Review requests
- Email and SMS promotions
- Loyalty programs
- Win-back offers
Built around what actually happens.
02 / The Review That Never Happened
A guest has a great meal and leaves without saying so publicly.
- →Guest contact captured at booking
- →Review request the next morning
- →Private feedback path for issues
- →Public reviews grow steadily
03 / The Quiet Tuesday
Mid-week covers are down and the room feels empty.
- →Segment guests by visit history
- →Send a mid-week offer
- →Direct reservation link
- →Track covers driven by the campaign
The lattice
Nine parts of the same business, connected.
Each point is a real step in your customer lifecycle. Most businesses run them as separate tools. LATTICE connects them so information moves without anyone re-entering it.
Your restaurant. One connected guest system.
- Website & SEO
- Guest CRM
- Online Reservations
- Missed-Call Text Back
- Event & Catering Inquiries
- Email & SMS Promotions
- AI Assistants
- Review Management
- Loyalty Programs
- Reporting
Catering and private event pipeline
Inquiry, date hold, proposal, deposit, event, follow-up. One pipeline with owners and deadlines, so high-ticket bookings stop depending on who checked email.
Automation for restaurants
Instant inquiry replies, proposal follow-ups, deposit reminders and post-event thank-yous with a rebooking prompt for annual occasions.
Guest reactivation
Segmented outreach to guests who have not returned, tied to what they actually came in for, filling slow nights without discounting the whole menu.
Review automation and reputation
Requests triggered at the right moment and routed to the platforms that drive local discovery, with alerting on negative feedback.
Website design for restaurants
Menu, hours, reservations, events and ordering reachable in a tap, fast on mobile, and accurate everywhere search engines read them.
Local SEO and listings
Consistent hours, menus and location data across the places guests actually look before choosing.
See the full capability set on the services overview or how the pieces connect on the system page.
The goal isn't more software.
It's a fuller room on an ordinary night.
01
More inquiries answered
02
More reservations booked
03
More reviews from happy guests
04
More guests returning
The parts of the system restaurants use most.
- CRM systems
Event, catering and group inquiries in one pipeline.
- Automation
Inquiry response, deposits and post-event follow-up.
- Website design and development
A site built for menus, bookings and events.
- SEO
Local and occasion-based search.
- Booking systems
Reservations and event holds handled properly.
Relevant work
A real build, not a mockup.
MyTaxFella is a LATTICE build: website, CRM, booking, client communication and automated follow-up connected as one system. It is a tax practice, so the specifics differ from restaurants, but the structure is the same one we would build for you. References are available on request.
Questions we get
- Can private event and catering inquiries be managed properly?
- Yes. Inquiries land in one pipeline with date, party size, budget and status, so nothing sits unanswered in a shared inbox over a weekend.
- Can deposits and contracts be automated?
- Yes. Quote, contract and deposit link can go out immediately after an inquiry, which is usually what decides whether the date gets held.
- Will this help us get more reviews?
- Yes. Review requests are triggered after the right kind of visit or event, timed so they arrive while the experience is fresh.
- Can we bring past guests and event clients back?
- Yes. Past events, occasions and visit history can trigger genuinely relevant outreach, such as an anniversary or a repeat annual booking.
- Does this replace our reservation platform?
- No. We connect the inquiry, event, marketing and follow-up layer around the reservation system you already use.
- Can we run email and text campaigns without it feeling spammy?
- Yes. Lists are segmented by behaviour rather than blasted, and frequency is set to what a regular would actually tolerate.
See where guests
stop coming back.
We'll walk through how discovery, reservations, reviews and repeat visits move through your restaurant today, and show you where LATTICE could connect the gaps.
The demo needs no signup and no contact details. A call is a conversation, not a pitch.
More sectors on the industries overview.