AI & DIGITAL WORKFORCE

AI Chatbots for Business

An AI Chatbot is a conversational AI agent that lives on your website, designed to engage visitors in real time. We build chatbots trained on your specific business knowledge, enabling them to act as a digital employee that can answer questions, qualify prospects, and perform tasks around the clock.

  • Custom build
  • Setup & implementation
  • Consulting & strategy
  • Managed service
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The problem it solves

Website visitors often leave without taking action because they can't find answers quickly. This leads to lost opportunities and wasted marketing spend. Your team may also be burdened with answering the same repetitive questions, taking focus away from revenue-generating activities.

How LATTICE helps

We design, build, and integrate an AI chatbot that acts as an extension of your team. It provides immediate, accurate responses to visitors, captures lead information, and books appointments directly into your systems. This improves website conversion, ensures speed-to-lead, and frees up your human staff for high-value work.

How it works

  1. 01Discovery and Strategy

    We work with you to define the chatbot's primary goals, personality, and the specific business knowledge it needs to operate effectively.

  2. 02Custom Build and Training

    Our team builds your conversational AI agent and trains it using your website content, service details, and frequently asked questions.

  3. 03System Integration

    We connect the chatbot to your core business infrastructure, including your CRM for lead management and calendars for appointment booking.

  4. 04Deployment and Testing

    The chatbot is deployed on your website and tested to ensure it performs as designed, providing a helpful experience for your visitors.

  5. 05Monitoring and Optimization

    We monitor chatbot performance and conversation quality, refining its knowledge and workflows over time to improve its effectiveness.

What it can do

  • Website AI Chat
  • Around-the-Clock Lead Capture
  • AI Lead Qualification
  • AI Appointment Booking
  • Instant Customer Support
  • Custom Knowledge Bases
  • Conversation AI
  • CRM Integration
  • Automated FAQ Answering
  • Human Handoff Triggers
  • AI Sales Assistants
  • Performance Reporting

Example use cases

Home Services Contractor

An HVAC company's chatbot answers questions about service areas after hours, qualifies emergency repair requests, and books diagnostic appointments directly into their dispatch calendar.

Professional Services Firm

A law firm uses an AI chatbot to conduct initial client intake, gathering case details and scheduling consultations with the appropriate attorney based on their practice area.

Medical Spa

A med spa's website chatbot engages visitors by answering questions about treatments, checking appointment availability, and capturing lead information for immediate follow-up from the sales team.

Who it is for

  • Home Services
  • Contractors
  • Law Firms
  • Med Spas
  • Dental Practices
  • Real Estate Agencies
  • Insurance Agencies
  • Automotive Services
  • B2B Companies
  • Call-driven businesses

Related capabilities

Questions

Is this just a simple, scripted bot?

No. We build conversational AI chatbots trained on your specific business information. They can understand visitor intent and answer complex questions, not just follow a rigid script.

Where does the information captured by the chatbot go?

The chatbot is integrated directly into your business backbone. Leads, appointments, and conversation transcripts are automatically sent to your CRM, and your team can be notified immediately.

Can the chatbot book appointments on our calendar?

Yes. We connect the AI chatbot to your business calendars. It can check real-time availability and book qualified appointments according to your scheduling rules and workflows.

Can the chatbot transfer a conversation to a human?

Absolutely. The system can be configured to alert a live agent and transfer the conversation whenever a visitor requests to speak with a person or meets specific criteria you define.

What do you use to train the AI chatbot?

We use your existing business documentation. This can include your website content, service descriptions, frequently asked questions, marketing materials, and any other relevant knowledge you provide.

Talk to us about AI Chatbots.

Tell us how your business runs today and what you need. We will reply with a clear plan.

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Part of Ai & Digital Workforce on the services overview.