Systems for Clothing Stores
Boutiques bring in revenue by curating unique collections and building deep loyalty with a local or online community. Profit often leaks through stagnant inventory, missed clienteling opportunities, and fragmented communication across social media and in-store inquiries.
Retail
Also for: Clothing Stores
How the business actually works
Curating
Selecting seasonal lines and managing vendor orders to build a cohesive store aesthetic.
Receiving
Unpacking shipments, tagging merchandise, and entering items into the floor inventory system.
Visual Merchandising
Arranging the shop floor and window displays to drive foot traffic and browsing.
Client Discovery
Engaging visitors in the fitting room and capturing contact details for future styling.
Transaction
Completing the point of sale and offering digital or printed receipts to the shopper.
Clienteling
Maintaining personal relationships through tailored outreach based on size and style preferences.
Restocking
Monitoring sell-through rates and coordinating markdowns or new arrivals.
Where it leaks
Capital is often tied up in slow-moving SKUs that have not been promoted effectively to the right buyers. Without automated alerts for aging stock, pieces sit on the rack until deep discounts are required.
Comments on social media posts and direct messages regarding item availability often go unanswered during busy floor shifts. This leads to lost sales and a poor impression of customer service responsiveness.
Shoppers walk out the door without a way for the store to invite them back for new seasonal drops. Relying on organic social algorithms means your most loyal customers may never see your latest arrivals.
Coordinating private styling sessions or alterations via back and forth phone calls is inefficient for small teams. Busy owners lose hours each week managing a calendar that could be handled automatically.
Customer purchase history is often trapped in the POS and not accessible for personalized marketing campaigns. Stylists lack the context of what a client already owns when suggesting new coordinates.
What LATTICE can build
An intelligent voice and text assistant that answers questions about store hours, parking, or brand availability when the team is helping customers.
Store specific customer details such as size, favorite designers, and purchase history to enable high-touch personal shopping experiences.
Automatically notify VIP segments via text when their favorite brands or specific sizes are checked into the inventory.
An online portal where clients can schedule private try-ons or bridal consultations without needing to call the shop.
If a customer calls while the floor is busy, the system immediately texts them a link to the web store or a chat window.
Automated requests sent after a purchase to encourage customers to share their experience and photos on public profiles.
Send gentle reminders to identified customers who viewed specific items online but did not complete a purchase.
Example systems
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
The system uses a centralized calendar that respects your staff levels and store hours. It prevents double-bookings and sends automated reminders to reduce no-shows for high-value consultations.
Yes. The CRM allows you to segment your audience by purchase history. You can send highly relevant updates to fans of a specific label without bothering your entire mailing list.
Our AI chat and receptionist tools can be configured to provide general information or collect the customer's request. Your team can then follow up with a photo of the item first thing the next morning.
Automation can identify items that have reached a specific age in your inventory. You can then trigger a specific campaign to customers who have expressed interest in that category or size.
The interface is designed for simplicity, allowing your team to quickly look up a client or book an appointment from a tablet or phone while staying engaged with the shopper.