Immediate Lead Capture
- 1Quote request received from website
- 2AI Assistant sends personalized pricing via SMS
- 3Calendar link sent for booking a dispatch call
- 4Lead status updated in CRM for coordinator follow-up
Systems for Car Shippers
Streamline Your Auto Transport Operations
Auto transport companies generate revenue by moving vehicles via open or enclosed carriers, often navigating complex brokerage and dispatch logistics. Profit leaks frequently occur when high-intent quotes are not followed up on immediately or when transport coordinators lose track of vehicle status updates between pickup and delivery.
Logistics & Transportation
- Instant Quote Follow-up
- Digital BOL Management
- Automated Transit Alerts
- Dispatch Confirmation Flows
- Delivery Payment Triggers
Also for: Car Shipping
How the business actually works
How the work flows, start to finish.
- 01
Inquiry
A potential client requests a quote for a specific route and vehicle type.
- 02
Quoting
The shipping coordinator provides pricing based on current lane rates and fuel costs.
- 03
Booking
The client signs the transport agreement and pays the initial deposit.
- 04
Dispatch
The vehicle is assigned to a carrier and a pickup window is scheduled.
- 05
Pickup
The driver performs the initial inspection and signs the bill of lading.
- 06
Transit
The vehicle moves along the lane with regular location and status updates.
- 07
Delivery
The final inspection is completed and the remaining balance is collected.
- 08
Retention
The client is asked for a review and kept in the loop for future seasonal moves.
Where it leaks
Common problems for auto transport companies.
01
Lead Decay
Car shipping leads have a very short shelf life as clients shop multiple brokers simultaneously. If your response is not instantaneous, the client has usually already booked with a competitor.
02
Document Friction
Managing physical or disparate digital copies of the bill of lading and insurance certificates causes delays. Missing paperwork at the point of delivery often prevents immediate payment collection.
03
Dispatch Gaps
Communication breakdowns between the broker, the carrier, and the customer lead to missed pickup windows. This results in frustrated clients and wasted dry run fees for the drivers.
04
Payment Delays
Waiting for manual invoicing or phone calls to collect the remaining balance at delivery slows down cash flow. Without automated payment triggers, accounts receivable can quickly become unmanageable.
05
Status Requests
Customers are anxious about their high value assets and call frequently for location updates. Answering these manual inquiries consumes hours of staff time every day.
What LATTICE can build
Systems built around how you work.
Instant Quote Follow-up
Automated SMS and email responses trigger the moment a lead enters the system to ensure you are the first to engage.
Digital BOL Management
A centralized portal where drivers can upload the bill of lading and inspection photos for immediate client access.
Automated Transit Alerts
Send automated text updates when a vehicle is picked up, in transit, and approaching the delivery destination.
Dispatch Confirmation Flows
Workflows that automatically verify carrier insurance and send dispatch sheets once a load is accepted.
Delivery Payment Triggers
Automated payment requests sent via SMS the moment a driver marks a delivery as complete in the portal.
Multi-Vehicle Coordination
Custom dashboards to manage fleet movements and multiple vehicle orders for dealerships or corporate relocations.
Carrier Reactivation
Campaigns targeting reliable carriers who have run your frequent lanes in the past to ensure capacity.
Example systems
What it looks like in practice.
Load Status Automation
- 1Driver marks vehicle as picked up in mobile portal
- 2Automated email sent to customer with inspection photos
- 3ETA countdown timer starts in client dashboard
- 4Final invoice prepared for delivery day
Post-Delivery Review Cycle
- 1Delivery confirmation logged by coordinator
- 2SMS sent to client 2 hours later requesting a review
- 3Positive feedback automatically posted to profile
- 4Follow-up email sent 6 months later for seasonal snowbird shipping
Have a different problem?
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
Questions from auto transport companies
How does this handle quotes for different types of vehicles?
The system uses custom logic fields to differentiate between standard sedans, oversized SUVs, and specialty classic cars. This ensures the communication and pricing reflects the specific equipment requirements for that vehicle.
Can we manage both open and enclosed carrier options?
Yes, the workflows are segmented by service level. You can trigger different instructions and document sets depending on whether the client has booked a standard open trailer or a premium enclosed white glove service.
Will this help with carrier compliance?
We build document upload portals where carriers can submit their insurance and authority documents. The system can flag expired documents to prevent dispatching to an unauthorized driver.
Can it integrate with our existing load boards?
We use custom API connections and email parsing to pull data from major industry load boards. This centralizes your leads so you can manage your entire pipeline from one dashboard.
Does this replace the need for a dispatcher?
No, it empowers your dispatcher by handling the repetitive data entry and status updates. This allows your team to focus on negotiating rates and resolving logistical issues on the road.