Roadside Assistance Intake
- 1Motorist calls and line is busy
- 2Automated text sent with location pin request
- 3Customer submits vehicle details and issue
- 4Dispatcher receives organized lead in CRM
Systems for Towing Companies
Modern Systems for Efficient Fleet Recovery and Dispatch
Towing companies generate revenue through roadside assistance, private property impounds, and municipal contracts. Money is usually lost through missed calls during peak hours, unorganized storage lot releases, and slow invoicing for commercial accounts.
Automotive
- Missed Call Text Back
- Impound Release Portal
- Operator Check-in Automation
- Fleet Account Dashboards
- Photo Documentation Flow
How the business actually works
How the work flows, start to finish.
- 01
Dispatch
A motorist or motor club initiates a service request for a tow or roadside assistance.
- 02
Assignment
The closest available operator with the correct equipment, such as a flatbed or wrecker, is assigned to the call.
- 03
Transit
Live updates are sent to the stranded motorist while the operator navigates to the scene.
- 04
Recovery
The vehicle is secured and transported to a repair facility, residence, or the impound lot.
- 05
Storage
Vehicles kept on-site are logged with detailed photos and documentation for liability protection.
- 06
Settlement
Invoices are finalized through insurance billing, motor club portals, or direct customer payment.
- 07
Release
Documentation and storage fees are verified before the vehicle is released to the owner or an adjuster.
Where it leaks
Common problems for towing companies.
01
Call Volume Spikes
Sudden weather events cause call volume to exceed staff capacity, leading to lost revenue and frustrated motorists. An automated receptionist ensures every caller is greeted and basic details are captured even when dispatchers are overwhelmed.
02
Liability Disputes
Claims of pre-existing vehicle damage can result in costly payouts if documentation is missing. Professional portals allow operators to upload photos instantly at the hook-up point to verify condition.
03
Motor Club Delays
Waiting for manual updates from motor club portals slows down the billing cycle. Automated follow-up systems ensure that paperwork is submitted correctly the first time to accelerate reimbursement.
04
Impound Lot Chaos
Managing vehicle releases and storage fees manually leads to errors and long wait times for customers. A centralized dashboard tracks days in storage and automatically calculates final totals for the release desk.
05
Commercial Arrears
Body shops and fleet accounts often delay payments, impacting the cash flow needed for fuel and maintenance. Automatic reminders and digital payment links ensure that net-term accounts stay current.
What LATTICE can build
Systems built around how you work.
Missed Call Text Back
If dispatchers are on other lines, callers immediately receive a text to start the intake process for location and vehicle type.
Impound Release Portal
Provides vehicle owners with a list of required documents and total fees via SMS before they arrive at the lot.
Operator Check-in Automation
Sends a notification to the customer when the driver is one mile away to ensure the vehicle is accessible.
Fleet Account Dashboards
Gives body shops and commercial partners a dedicated space to request tows and view active job statuses.
Photo Documentation Flow
Prompts drivers to capture four-corner photos and odometer readings before starting a tow to prevent damage claims.
Payment Follow-Up
Automatically sends digital invoices to insurance adjusters and fleet managers until the balance is marked as paid.
Google Review Requests
Triggers a feedback request after a successful tow to build trust and local search visibility.
Example systems
What it looks like in practice.
Lot Release Preparation
- 1Vehicle logged into storage
- 2SMS sent to owner with lot hours and fee schedule
- 3Owner uploads ID and insurance to portal
- 4Staff verifies docs before owner arrives
Fleet Billing Cycle
- 1Operator completes tow for dealership
- 2Digital invoice generated and sent to office
- 3Follow-up reminder sent at 15 days overdue
- 4Payment received and dashboard updated
Have a different problem?
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
Questions from towing companies
How does this help with motor club calls?
While we do not replace the dispatch portals used by motor clubs, we help you manage the customer relationship and internal documentation. Our system ensures you capture your own records and photos, protecting you from chargebacks and assisting with faster internal reconciliation.
Can we manage both light and heavy-duty dispatch?
Yes, you can create custom intake forms for different vehicle classes. This ensures that when a call comes in, the right questions are asked regarding GVWR and specialized equipment needs like rotators or landolls.
How do we handle after-hours inquiries?
The system uses AI reception and automated SMS to handle inquiries for vehicle locations or release requirements when your office is closed. This reduces the number of frustrated people showing up at your gate unexpectedly.
Is this a GPS tracking software for trucks?
LATTICE focuses on the communication, CRM, and financial workflows. We integrate the data from your operations into a central hub so you can manage customer expectations and get paid faster.
Can we store photos of the vehicles?
Yes, the system allows for high-resolution photo storage for every job. This is critical for defending against claims of bumper damage or internal mechanical issues that were present before the hook-up.