Systems for Logistics Providers
Logistics companies generate revenue by managing the movement of goods and maximizing lane density for their clients. Profit often leaks through manual rate quoting, fragmented carrier communication, and uncaptured detention claims that occur between the warehouse and final delivery.
Logistics & Transportation
Also for: 3PLs
How the business actually works
Lane Intake
Shippers submit load requirements and lane preferences through a structured intake process.
Rate Quoting
Spot market rates are assessed and formal quotes are sent for shipper approval.
Carrier Tendering
Loads are broadcast to qualified carriers or owner-operators to secure capacity.
Dispatch
Final confirmation of pick up times, equipment requirements, and driver details is established.
Transit Monitoring
Automated check calls and location updates ensure the shipment remains on schedule.
Proof of Delivery
The signed bill of lading and delivery receipts are captured and uploaded for verification.
Settlement
Freight bills are audited, carrier payments are processed, and shipper invoices are finalized.
Where it leaks
Vital shipment details often get buried in lengthy email threads between shippers and dispatchers. This lack of centralized visibility leads to missed pick ups and confused drivers at the loading dock.
Operations teams spend hours on manual check calls to verify driver locations and estimated arrival times. Without automated updates, shippers remain in the dark until a delay has already occurred.
Delaying the collection of Proof of Delivery and Bills of Lading stalls the entire billing cycle. Waiting for physical paperwork or manual uploads prevents timely invoicing and affects cash flow.
Poor communication and slow onboarding make it difficult to maintain a reliable carrier network. Carriers prefer working with brokers who provide clear instructions and streamlined digital documentation.
Unorganized records make it difficult to justify accessorial charges like detention or lumper fees. Without a time stamped audit trail, these costs are often absorbed by the logistics provider.
What LATTICE can build
A dedicated space for drivers and dispatchers to upload PODs, update load status, and view payment history.
SMS based status requests that allow drivers to confirm location and ETA without needing to pick up the phone.
Real time visibility for clients to track their freight movement and access historical shipping documents.
Mobile forms for drivers to immediately report and document detention time or damaged goods with photo evidence.
Automated outreach to shippers for recurring lanes or seasonal freight cycles based on historical data.
Web based forms that capture all necessary load specifications to speed up the spot quoting process.
Digital collection of insurance certificates, W-9s, and authority documents to accelerate carrier vetting.
Example systems
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
By using automated SMS check calls and a client portal, shippers and carriers can access status updates and documents independently. This shifts communication from reactive phone calls to proactive, system-driven notifications.
The system is designed to handle various shipment types by customizing the data fields for each load. You can define specific requirements for specialized equipment, hazardous materials, or temperature controlled freight within the intake and dispatch workflows.
Yes, by automating the collection of Proof of Delivery documents, you can trigger invoices immediately upon delivery. Eliminating the wait for manual document processing reduces your Days Sales Outstanding significantly.
Digital workflows can be set up to collect and store insurance certificates and operating authorities. The system can also be configured to alert your team when a specific carrier's insurance is nearing its expiration date.
This platform acts as the communication and automation layer that sits alongside your operational tools. It handles the client facing interactions, document gathering, and repetitive follow ups that most traditional transport management systems leave as manual tasks.