Proof of Delivery Workflow
- 1Driver uploads BOL photo to mobile portal
- 2System scans and attaches document to the load file
- 3Billing department receives notification to invoice shipper
- 4Confirmation email sent to driver acknowledging receipt
Systems for Carriers
Centralized Systems for Modern Freight and Logistics Operations
Trucking companies generate revenue by moving freight efficiently across territories while managing high overhead costs. The usual losses come through unorganized rate confirmation handling, delayed proof of delivery processing, and missed opportunities for backhauls due to slow communication.
Logistics & Transportation
- Driver Document Portals
- Shipper Chat Receptionist
- Automated Load Updates
- Maintenance Alerts
- Missed Call Backhaul Capture
How the business actually works
How the work flows, start to finish.
- 01
Load Acquisition
Securing freight through direct shippers or brokers and negotiating the rate confirmation.
- 02
Dispatching
Assigning assets and drivers to specific routes while considering hours of service and equipment availability.
- 03
En Route
Tracking progress through various checkpoints and managing real time updates for the shipper.
- 04
Delivery
Completing the drop and obtaining the signed bill of lading or proof of delivery.
- 05
Documentation
Collecting and organizing lumper receipts, fuel tickets, and inspection reports for the office.
- 06
Invoicing
Submitting the paperwork to the factoring company or billing the shipper directly for payment.
- 07
Maintenance
Scheduling shop time and recording service intervals to keep the fleet operational.
Where it leaks
Common problems for trucking companies.
01
Paperwork Delays
Waiting for drivers to return physical bills of lading stalls the entire billing cycle. This creates cash flow bottlenecks where fuel and payroll expenses outpace incoming payments.
02
Dispatch Chaos
Managing drivers via individual text threads and phone calls leads to missed details and safety violations. Information becomes siloed, making it difficult for the back office to provide accurate ETAs to customers.
03
Deadhead Miles
Inability to quickly coordinate return loads results in trucks running empty, which wastes fuel and driver time. Without a fast response system for incoming inquiries, these profitable opportunities go to competitors.
04
Driver Retention
Poor communication and messy scheduling frustrate drivers and lead to high turnover. A lack of transparent documentation regarding pay and bonuses causes unnecessary friction between the office and the road.
05
Compliance Gaps
Missing medical card renewals or expiring trailer inspections can lead to significant fines. Manually tracking dates across a large fleet often results in oversight and grounded equipment.
What LATTICE can build
Systems built around how you work.
Driver Document Portals
Provide a simple mobile interface for drivers to upload clear photos of BOLs and receipts immediately after delivery.
Shipper Chat Receptionist
An AI assistant handles routine inquiries from brokers regarding equipment availability and lane coverage.
Automated Load Updates
Send automated SMS or email updates to shippers when a driver reaches a geofenced facility or departs a yard.
Maintenance Alerts
Custom triggers notify the shop and dispatch when a truck is nearing a service interval based on mileage logs.
Missed Call Backhaul Capture
If a broker calls regarding a load and the line is busy, the system immediately texts them to start the booking process.
Retention Reactivation
Automated sequences to stay in touch with high quality former drivers to fill empty seats as they become available.
Unified Fleet Dashboard
View the status of every load, driver, and pending invoice in one centralized view to eliminate internal confusion.
Example systems
What it looks like in practice.
Inbound Quote Management
- 1Shipper submits lane request via website form
- 2AI receptionist requests weight and commodity details
- 3System creates a draft quote for dispatch review
- 4Dispatcher approves and sends rate to shipper with one click
Driver Compliance Tracking
- 1Driver CDL and medical dates are entered into the CRM
- 2Automated alerts sent 30 days prior to expiration
- 3Follow up reminders sent to the driver and safety manager
- 4System logs the new document once uploaded
Have a different problem?
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
Questions from trucking companies
How does this help with my factoring company?
By automating the collection of clean, legible proof of delivery documents, you can submit your funding requests much faster. The system organizes the necessary paperwork for each load so your office staff spends less time chasing drivers and more time moving freight.
Can drivers use this easily while they are on the road?
The interface is designed for simplicity, focusing on mobile first interactions like photo uploads and simple status buttons. We minimize the number of clicks required so drivers can remain focused on safety and transit times.
Will this replace my current dispatching software?
Our systems are designed to enhance your existing workflow by handling the communication, documentation, and lead intake layers that traditional dispatch software often ignores. We focus on the gaps between the office, the driver, and the customer.
Can I use this to find more direct shippers?
Yes, by implementing automated follow up and professional CRM tracking for your sales efforts, you can build stronger relationships with direct shippers. This reduces your reliance on load boards and improves your long term margins.
How does the system handle different equipment types?
We build custom fields and workflows specific to your fleet, whether you run reefers, flatbeds, or dry vans. The automation can be configured to request specific documents, like temperature logs for refrigerated loads.