Systems for Aesthetic Surgeons
Aesthetic practices bring in revenue through elective surgical procedures and high-touch nonsurgical treatments. Leaks frequently occur during the gap between the initial inquiry and the formal consultation, or when preoperative requirements stall the surgical schedule.
Healthcare
How the business actually works
Inquiry
Prospective patients reach out via the website or social media to discuss aesthetic goals.
Qualification
The practice assesses surgical candidacy and provides ballpark fee estimates.
Consultation
The surgeon performs a physical evaluation and develops a personalized surgical plan.
Scheduling
The patient coordinates with the patient coordinator to secure a date in the OR.
Pre-Op
Medical clearances, labs, and preoperative photos are collected and verified.
Procedure
The surgical event takes place at the hospital or accredited surgery center.
Recovery
Post-operative follow-up visits ensure proper healing and patient satisfaction.
Retention
Patients return for maintenance treatments or additional procedures over time.
Where it leaks
Aesthetic practices often receive hundreds of low-intent inquiries that overwhelm the front desk. Without automated filtering, staff spend hours chasing leads who are not yet ready for a surgical commitment.
Surgeons lose valuable block time when patients fail to show for their initial evaluation. Lack of a formal deposit system or automated reminder sequence results in empty exam rooms.
Surgical dates are often cancelled last minute because patients forget to complete labs or medical clearances. Manual tracking of these documents creates a bottleneck for the surgical coordinator.
Leads who do not book immediately at the consultation often fall through the cracks. Without a structured long-term nurture system, the practice loses thousands in potential surgical fees.
In the aesthetic world, digital presence is everything. Manually asking every happy post-op patient for a review is inconsistent and leads to a stagnant online reputation.
What LATTICE can build
Automated chat and forms qualify patients by procedure interest and timeline before they ever speak to your coordinator.
Integrated payment links for consultation fees ensure only committed patients take up space on the surgeon's calendar.
A centralized digital environment where patients can upload clearances and view their preoperative instructions at any time.
Automated outreach to past surgical patients for seasonal nonsurgical maintenance or secondary procedures.
SMS sequences that send specific recovery tips and milestone encouragement during the critical weeks following surgery.
Triggers sent after the final post-op reveal to capture high-satisfaction testimonials when the patient is most excited.
Automatic text follow-ups for users who start a contact form but do not complete the submission.
Example systems
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
By automating the initial qualification and the collection of preoperative paperwork, your coordinator can focus on high-value conversations and closing surgical cases rather than chasing down lab results or answering basic pricing questions.
Yes. We build custom intake workflows that require prospective patients to provide specific information regarding their goals and timeline, effectively prioritizing serious surgical candidates for your team.
Absolutely. A patient interested in a rhinoplasty requires different education and follow-up than one seeking injectable treatments. The system segments leads based on their procedure interest to provide relevant information.
Yes, by integrating automated appointment reminders and requiring a consultation fee upfront, you create a higher level of commitment from the patient before they ever enter your clinic.
The system places these leads into a long-term nurture sequence that provides educational content and periodic check-ins, keeping your practice top-of-mind for when they are ready to move forward.