Dermal Filler Journey
- 1Patient books consultation online and pays a deposit
- 2Digital consent and pre care instructions sent via SMS
- 3Automated follow up two days after treatment to monitor swelling
- 4Maintenance reminder sent six months later
Systems for Aesthetic Practices
Modern Systems for High Precision Aesthetic Practices
The business model for cosmetic clinics runs through high value procedural work and medical grade skincare sales. Profit leaks occur when consultation no shows increase, post treatment follow ups are neglected, and patient retention for recurring injectables is not managed.
Beauty & Personal Care
- Neurotoxin Recall Campaigns
- Digital Medical Intake
- Missed Call Text Back
- Post-Procedure Check-ins
- Aesthetic Lead Triage
Also for: Aesthetic Clinics
How the business actually works
How the work flows, start to finish.
- 01
Inquiry
Prospective patients reach out via social media or the website to discuss aesthetic concerns.
- 02
Triage
Staff qualify leads based on desired outcomes and budget before scheduling a formal consultation.
- 03
Consultation
The practitioner performs a facial analysis and develops a personalized treatment plan.
- 04
Pre-Op
Patients receive preparation instructions and digital consent forms to ensure safety and compliance.
- 05
Procedure
The clinical team performs the service while capturing standardized before and after photos.
- 06
Recovery
Automated check ins monitor for adverse reactions and provide immediate post care guidance.
- 07
Maintenance
Systematic reminders prompt the patient to book their next neurotoxin or filler appointment.
- 08
Advocacy
Satisfied patients are invited to share their results through secure review requests.
Where it leaks
Common problems for cosmetic clinics.
01
Treatment Gaps
Patients often forget the timing for their next round of injectables or maintenance lasers. Without a proactive recall system, these recurring revenue opportunities are lost to competitors.
02
Consultation No-Shows
High value time slots are wasted when prospective patients fail to appear for their initial assessment. Lack of automated deposits and multi channel reminders leads to inefficient chair utilization.
03
Consent Friction
Managing physical paperwork for medical history and liability waivers slows down the patient flow. Digital intake is essential to keep the front desk organized and ensure all legal documents are signed before the clinician enters the room.
04
Follow-Up Neglect
Post procedural care is critical for both safety and patient satisfaction. When staff are too busy to call every patient the next day, the clinic risks missing minor complications or poor early impressions.
05
Fragmented Inquiries
Leads come in from Instagram, Facebook, and website forms simultaneously. If these messages are not centralized, high intent patients are often left waiting for a response until they book elsewhere.
What LATTICE can build
Systems built around how you work.
Neurotoxin Recall Campaigns
Automated SMS sequences that trigger three to four months after a treatment to ensure the patient stays on their aesthetic schedule.
Digital Medical Intake
Mobile friendly forms that collect medical history, allergies, and consents before the patient arrives at the clinic.
Missed Call Text Back
Instant automated replies when the front desk is busy, preventing prospective patients from calling the next clinic on the list.
Post-Procedure Check-ins
Scheduled messages sent 24 hours after a treatment to provide aftercare instructions and ask if the patient has any concerns.
Aesthetic Lead Triage
Automated chat flows that ask specific questions about treatment areas to help prioritize high value surgical or injectable leads.
Review Generation
Systematic requests for feedback sent after the final result is visible, typically two weeks post procedure.
Consultation Deposit Collection
Integrated payment links during the booking process to secure the practitioner time and reduce last minute cancellations.
Example systems
What it looks like in practice.
New Lead Conversion
- 1Inquiry received via Instagram DM
- 2AI receptionist answers common pricing questions and captures contact info
- 3Staff receives a notification to call and finalize the booking
- 4Lead is added to a monthly educational newsletter
Skin Cycle Reactivation
- 1System identifies patients who have not purchased medical grade skincare in 90 days
- 2Personalized email offer for a skin analysis or product refill
- 3Patient clicks to book a quick product consultation
- 4Direct link sent for replenishment purchase
Have a different problem?
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
Questions from cosmetic clinics
How do we handle medical privacy with automated messaging?
The system is designed to facilitate general communication and administrative tasks while keeping sensitive clinical data within your secure records. We focus on the coordination and logistics of the patient journey rather than storing detailed medical charts.
Can we require deposits for specific high value treatments?
Yes. The booking workflow can be configured to require a credit card on file or a non refundable deposit for specific services like laser resurfacing or extensive filler packages. This ensures that your most expensive equipment and staff hours are protected.
Does this replace our current electronic medical record system?
No. LATTICE acts as the communication and growth layer that sits alongside your clinical software. It handles the lead generation, patient engagement, and follow up tasks that most medical records systems perform poorly.
How does the system know when to send a recall reminder?
Workflows are triggered by the completion of a specific service. When a patient is checked out for a specific procedure, the system automatically schedules the appropriate follow up sequence based on the typical longevity of that treatment.
Can we customize the messages to match our brand voice?
Every communication, from the initial text back to the post care instructions, is fully customizable. This allows you to maintain a premium, clinical, or friendly tone that aligns with your specific clinic brand.