Systems for Dermatologists
Dermatology clinics make money through a mix of medical pathology, surgical procedures, and elective aesthetic treatments. Financial leakage occurs when biopsy results are not communicated promptly, follow-up skin checks are never scheduled, or high-value cosmetic inquiries go unanswered after hours.
Healthcare
How the business actually works
Inquiry
A prospective patient reaches out via the website or phone regarding a suspicious lesion or a cosmetic consultation.
Triage
Staff or automated tools determine the urgency of the skin concern to prioritize biopsy or surgical slots.
Intake
The patient completes digital consent forms, medical history, and insurance verification prior to arriving at the clinic.
Chairside
The dermatologist performs the exam, skin check, or procedure while the assistant documents findings.
Pathology Follow-up
Biopsy results are received from the lab and communicated to the patient with necessary next steps.
Periodic Recall
Patients with a history of malignancy are scheduled for recurring full-body skin examinations every six to twelve months.
Aesthetic Retention
Cosmetic patients are reminded of their next neurotoxin or filler appointment to maintain results.
Where it leaks
High-risk patients often forget to book their annual skin checks, leading to gaps in preventive care and lost clinical revenue. Manually calling hundreds of patients every month is inefficient for front-desk staff.
Potential cosmetic patients often shop around for laser or injectable treatments and will book with the first practice that responds. If your staff is busy assisting chairside, these high-value leads are often lost to competitors.
Managing the flow of pathology reports requires meticulous tracking to ensure no patient is left waiting for news. Delays in communication can cause patient anxiety and increase the administrative burden on nursing staff.
Asking patients to arrive early to fill out physical clipboards causes lobby congestion and data entry errors. This slows down the transition from the waiting room to the exam table, reducing daily patient volume.
Surgical slots for Mohs or excisions are highly valuable, and a last-minute cancellation leaves the surgeon idle. Without a robust reminder sequence, these gaps directly impact the bottom line.
What LATTICE can build
Trigger personalized SMS and email reminders based on the date of the last full-body exam to keep the schedule full of medical appointments.
Instantly engage aesthetic leads with an AI assistant that can answer questions about specific lasers or injectables and offer a consultation time.
Collect insurance cards, photos of skin concerns, and signed consent forms via a secure link before the patient ever enters the clinic.
Systematize the process of notifying patients when benign results are ready, freeing up the clinical team for complex cases.
Ensure that every patient calling to schedule an appointment receives an immediate text response if the front desk is on the other line.
Send automated reminders to patients three to four months after their last neurotoxin treatment to encourage maintenance bookings.
Automatically prompt patients to share their experience on public platforms following a successful procedure or skin clearance.
Example systems
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
The system allows you to segment your patient database. You can run highly targeted automated reminders for medical skin checks while using different workflows to nurture leads interested in high-margin aesthetic procedures.
No, our systems are designed to sit alongside your clinical records to handle the communication, marketing, and lead management tasks that standard medical software often lacks.
Yes, for routine benign results, you can build a workflow that alerts the patient through a secure portal or message, which significantly reduces the volume of inbound status calls to your nurses.
We implement a multi-step reminder sequence across SMS and email that requires patients to confirm their attendance. If they do not confirm within a specific window, your staff is alerted to call them or fill the slot from a waitlist.
Yes, the digital intake and chat tools allow patients to securely upload photos of their skin concerns, helping your clinical team prioritize urgent cases before the patient arrives.