01 / The Social Inquiry
Someone asks about pricing in a message on a Saturday.
- →Instant reply with treatment details
- →Consult booking link
- →Contact created in the CRM
- →Follow-up if no booking
LATTICE for Med Spas
Fewer unbooked hours. Fewer one-time clients. More treatment packages completed.
LATTICE connects consultation requests, booking, deposits, treatment series follow-up, reviews and rebooking around the way a med spa fills its calendar.
- Missed callText sent
- AppointmentConfirmed
- Review requestSent
- Follow-upAutomated
The journey
How customers move through med spas, and where it breaks.
Discover
Traffic without booked consults
Inquire
DMs and forms answered late
Consult
Consults that never convert
Treat
Series appointments unscheduled
Follow Up
No aftercare contact
Rebook
Clients drift to another spa
Where LATTICE connects the gaps.
What changes when the system is connected.
Without LATTICE
Instagram inquiry→answered next day→client books elsewhere
Consult held→no follow-up→treatment never scheduled
Treatment done→no aftercare→no review, no rebooking
With LATTICE
Instagram inquiry→instant reply and pricing guide→consult booked
Consult held→structured follow-up→treatment on the calendar
Treatment done→aftercare sequence→review, then rebooking
What we actually build.
01
Client Acquisition
- Treatment landing pages
- Local SEO
- Promotion campaigns
- Lead capture
02
Consult Conversion
- Missed-call text back
- Online booking
- Deposits
- AI answering
03
Spa Operations
- CRM
- Digital intake and consent
- Reminders
- Package tracking
04
Client Retention
- Aftercare sequences
- Review requests
- Membership and loyalty
- Reactivation
Built around what actually happens.
02 / The Unfinished Series
A client completed session two of six and stopped scheduling.
- →Package progress tracked
- →Reminder with remaining sessions
- →Direct rebooking link
- →Staff see who is behind
03 / The Seasonal Client
A client only comes in before events and has gone quiet.
- →Segment by treatment history
- →Send a timed promotion
- →Offer a specific open slot
- →Track recovered bookings
The lattice
Nine parts of the same business, connected.
Each point is a real step in your customer lifecycle. Most businesses run them as separate tools. LATTICE connects them so information moves without anyone re-entering it.
Your spa. One connected calendar.
- Website & SEO
- CRM
- Online Booking
- Deposits & Payments
- Automated Follow-Up
- Digital Consent Forms
- AI Assistants
- Review Management
- Loyalty & Memberships
- Reporting
Consultation booking and confirmation
Booking by treatment interest with deposits where appropriate, plus confirmation and reminder flows that dramatically reduce no-shows.
Consult follow-up automation
Anyone who consulted without booking enters a treatment-specific sequence with education, before-and-after proof and a scheduling link.
Treatment cycle rebooking
Interval-based outreach tied to each treatment, so the calendar refills from existing clients rather than fresh advertising every month.
Membership and package growth
Offers presented at the moments they convert, with renewal and usage reminders that protect recurring revenue.
Review automation
Requests timed after results are visible rather than immediately after treatment, which produces better reviews and more of them.
Website and local SEO
Treatment pages built for how clients search, with pricing posture, credentials and booking one tap away.
See the full capability set on the services overview or how the pieces connect on the system page.
The goal isn't more software.
It's a calendar that stays full.
01
More inquiries answered
02
More consults booked
03
Less manual follow-up
04
More packages completed
The parts of the system med spas use most.
- Booking systems
Consults and treatments booked with deposits.
- Automation
Per-treatment intervals, aftercare and rebooking.
- CRM systems
Treatment history, packages and memberships.
- Website design and development
A site built around treatment pages and consults.
- SEO
Treatment-specific local search.
Relevant work
A real build, not a mockup.
MyTaxFella is a LATTICE build: website, CRM, booking, client communication and automated follow-up connected as one system. It is a tax practice, so the specifics differ from med spas, but the structure is the same one we would build for you. References are available on request.
Questions we get
- Can consults be converted more reliably?
- Yes. Consults get immediate confirmation, reminders and a structured follow-up sequence if the client does not book on the day.
- Can treatment intervals be automated per service?
- Yes. Each treatment has its own interval and aftercare messaging, rather than one generic reminder campaign for every client.
- Can we take deposits at booking?
- Yes. Deposits reduce no-shows for consults and high-value treatments, and the payment step sits inside the booking flow.
- Can memberships and packages be tracked?
- Yes. Remaining sessions, package expiry and membership status live on the client record and can trigger reminders before value is lost.
- Will this help with reviews and before-and-after credibility?
- Yes. Review requests are timed to the point in treatment where clients are happiest, and consent for imagery can be handled in the same flow.
- Can lapsed clients be brought back?
- Yes. Clients overdue on their treatment interval are contacted automatically with a message specific to what they had done.
See where bookings
slip away.
We'll walk through how inquiries, consults, treatment series and rebooking move through your spa today, and show you where LATTICE could connect the gaps.
The demo needs no signup and no contact details. A call is a conversation, not a pitch.
More sectors on the industries overview.