01 / The Missed Call
A prospective patient calls while the front desk is busy.
- →Detects the missed call
- →Sends an immediate text
- →Provides a booking link
- →Follows up if they don't book
LATTICE for Medical Practices
Fewer empty chairs. Fewer missed calls. More patients coming back.
LATTICE connects patient acquisition, booking, follow-up, intake, reviews and reactivation around the way your practice actually operates.
- Missed callText sent
- AppointmentConfirmed
- Review requestSent
- Follow-upAutomated
The journey
How customers move through medical practices, and where it breaks.
Find
Poor local search visibility
Contact
Missed calls at the front desk
Book
Booking friction and phone tag
Visit
Manual intake and paperwork
Follow Up
No automated follow-up
Return
Patients quietly disappear
Where LATTICE connects the gaps.
What changes when the system is connected.
Without LATTICE
Missed call→voicemail→prospective patient disappears
No-show→empty appointment→lost revenue for the day
Completed visit→no follow-up→forgotten patient
With LATTICE
Missed call→immediate SMS→booking link in their hand
Upcoming visit→reminders→easy rescheduling instead of a gap
Completed visit→review request→recall and reactivation
What we actually build.
01
Patient Acquisition
- Search visibility
- Landing pages
- Lead capture
- Campaign tracking
02
Patient Conversion
- Missed-call text back
- Online booking
- AI answering
- Lead qualification
03
Practice Operations
- CRM
- Digital intake
- Appointment reminders
- Automated communication
04
Patient Retention
- Review requests
- Recall campaigns
- Reactivation
- Newsletters
Built around what actually happens.
02 / The Empty Chair
A patient needs to cancel tomorrow's appointment.
- →Rescheduling in one tap
- →Calendar updates itself
- →Correct reminders re-trigger
- →Open slot goes back into circulation
03 / The Patient Who Never Came Back
A patient hasn't scheduled their next recommended visit.
- →Segments overdue patients
- →Sends personalized reactivation
- →Provides direct booking
- →Tracks recovered appointments
The lattice
Nine parts of the same business, connected.
Each point is a real step in your customer lifecycle. Most businesses run them as separate tools. LATTICE connects them so information moves without anyone re-entering it.
Your practice. One connected system.
- Website & SEO
- CRM
- Online Booking
- Missed-Call Text Back
- Automated Follow-Up
- Digital Intake
- AI Assistants
- Review Management
- Patient Reactivation
- Reporting
New patient capture
Missed calls trigger an immediate text with a booking link. After-hours inquiries get an acknowledgment and a real next step instead of a voicemail box.
Appointment booking and reminders
Booking that respects visit type and provider availability, with confirmation, reminder and reschedule flows that measurably reduce empty chairs.
Digital intake
Forms, history and consent completed before arrival on a phone, so front desk time goes to patients rather than clipboards.
Recall and follow-up automation
Annuals, post-visit checks and lapsed patients are contacted on a schedule the practice defines once, the single largest source of recovered visits in most practices.
Website design for medical practices
Clear services, providers, insurance and location information, with booking reachable in one tap from any page.
Reviews and local visibility
Post-visit review requests and local search management, because provider choice is decided by what a patient sees before they ever call.
See the full capability set on the services overview or how the pieces connect on the system page.
The goal isn't more software.
It's a better-run practice.
01
More inquiries captured
02
More appointments booked
03
Less manual follow-up
04
More patients returning
The parts of the system medical practices use most.
- Booking systems
New-patient booking against live availability.
- AI assistants
Missed-call response and after-hours patient questions.
- Automation
Reminders, intake and recall on a schedule you set once.
- CRM systems
One patient record from first inquiry through recall.
- Website design and development
A site that answers the questions patients call about.
Relevant work
A real build, not a mockup.
MyTaxFella is a LATTICE build: website, CRM, booking, client communication and automated follow-up connected as one system. It is a tax practice, so the specifics differ from medical practices, but the structure is the same one we would build for you. References are available on request.
Questions we get
- Can a medical practice use an AI receptionist?
- Yes, for the calls that would otherwise go unanswered. Missed calls get an immediate text back, common questions get answered, and anything clinical routes to a person.
- How do these systems reduce patient no-shows?
- Confirmations and staged reminders go out by text and email, patients can confirm or move an appointment themselves, and open slots get offered to the people most likely to take them.
- Can patient recall be automated?
- Yes. Annual visits, follow-ups and overdue intervals are triggered from the record rather than from a patient remembering, with messaging you approve once.
- Does this replace our practice management or EHR software?
- No. We build the acquisition, booking, communication and follow-up layer around what you already run clinically.
- Is patient communication handled carefully?
- Yes. Automated messaging is scoped to scheduling, reminders, intake and general practice information. Clinical conversations stay with your staff and your clinical systems.
- Can we see where new patients come from?
- Yes. Source stays attached from first call or form through to booked and completed visit, so marketing decisions come from real numbers.
See what's missing
in your practice.
We'll walk through how leads, patients, follow-up and retention currently move through your practice, and show you where LATTICE could connect the gaps.
The demo needs no signup and no contact details. A call is a conversation, not a pitch.
More sectors on the industries overview.