LATTICE Management / Appointment Scheduling & Reminders
Make booking easier, without the back-and-forth.
Give customers a clear way to book, confirm and change appointments while keeping your calendar connected.
Appointment Scheduling & Reminders
Example demo- 01Choose an available slot
The booking page shows appointments that fit the salon's configured hours and service duration.
- 02Confirm the booking
The appointment enters the calendar and the customer receives the location and time.
- 03Send a reminder
A scheduled reminder includes a rescheduling or cancellation link.
- 04Keep changes in sync
A rescheduled appointment updates the calendar and future reminders use the new time.
The business problem
Where the process breaks.
Booking by phone or email creates extra admin work. Customers may not know whether an appointment is confirmed, and changes can leave your team working from an outdated calendar.
How LATTICE Management solves it
A connected next step.
LATTICE Management configures booking around availability, appointment types, buffers and team responsibilities. Confirmations and reminders include the relevant details and a way to reschedule or cancel. Calendar changes update the connected contact record and workflow.
An illustrative workflow, not a client result
What it looks like in practice.
A customer books a haircut from a salon website, receives the appointment details and changes the time using the rescheduling link rather than calling the front desk.
- 01
Choose an available slot
The booking page shows appointments that fit the salon's configured hours and service duration.
- 02
Confirm the booking
The appointment enters the calendar and the customer receives the location and time.
- 03
Send a reminder
A scheduled reminder includes a rescheduling or cancellation link.
- 04
Keep changes in sync
A rescheduled appointment updates the calendar and future reminders use the new time.
Connected calendars need accurate availability and time zones. Reminders support your booking policy; they do not guarantee attendance.
The features behind the workflow.
- Online booking calendars
- Availability and buffer rules
- Confirmation and reminder workflows
- Rescheduling and cancellation links
Industries that benefit.
The workflow is adapted to each business, not installed as a one-size-fits-all process.
Related services
Keep connecting the process.
Start with your process
What would this look like in your business?
Tell us what happens today and where it gets difficult. We will help you scope the connections, responsibilities and next steps.