Systems for Restoration Companies
Water damage restoration companies earn their income through emergency mitigation, structural drying, and reconstruction services. Profit leaks occur when intake coordinators miss urgent calls, technicians fail to capture onsite moisture readings, or insurance claims are delayed by incomplete photographic evidence.
Home Services
Also for: Restoration Companies
How the business actually works
Emergency Intake
Capturing critical lead information during the initial emergency call to dispatch crews immediately.
Onsite Inspection
Performing the initial walkthrough to identify the category and class of water damage.
Work Authorization
Securing digital signatures for work authorization and assignment of benefits before extraction begins.
Mitigation
Executing water extraction and setting up air movers and dehumidifiers to stabilize the environment.
Daily Monitoring
Logging moisture maps, psychrometric readings, and equipment tracking daily to prove drying progress.
Claim Documentation
Compiling the drying log, photo gallery, and moisture readings for insurance adjuster review.
Reconstruction
Transitioning the project from emergency services to structural repair and build-back.
Final Invoicing
Submitting the final packet to the carrier and following up on the deductible payment.
Where it leaks
When a basement floods at midnight, the first company to answer gets the job. Missed calls or slow responses result in high opportunity costs as property owners call the next restoration provider on the list.
Adjusters often refuse to pay for equipment days if moisture logs are incomplete or photos are missing. Gaps in technician record-keeping lead to contested invoices and reduced profit margins on mitigation.
Starting work without a signed contract creates significant legal and financial risk. Friction in getting digital signatures while onsite slows down the crew and delays the start of the drying process.
Property owners are often stressed and overwhelmed during a loss, leading to repetitive status inquiries. Lack of proactive updates increases the administrative burden on your office staff.
Failing to collect the deductible or final payment after the insurance check arrives impacts cash flow. Without automated reminders, these balances can sit on the aging report for months.
What LATTICE can build
Trigger an instant SMS when a call is missed, allowing the property owner to share their emergency details before they move on to a competitor.
Send mobile-responsive authorization forms and assignment of benefits via SMS for instant signature on the job site.
Provide technicians with a streamlined mobile interface to upload loss site photos and daily moisture readings directly to the project file.
Automate status notifications to adjusters and agents to keep them informed of the mitigation progress and drying milestones.
Give property owners a secure portal to view project timelines, drying progress, and uploaded documentation to reduce phone inquiries.
Automate internal alerts for crews to check equipment performance and verify that air movers are still positioned correctly.
Deploy automated SMS and email sequences to collect deductibles and final payments once the certificate of satisfaction is signed.
Track and nurture relationships with local plumbers who refer water losses, ensuring they receive timely updates on the projects they sent your way.
Example systems
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
Carriers require specific documentation including photos, moisture maps, and psychrometric data to approve invoices. Our systems ensure this data is collected consistently by field technicians, allowing you to submit a complete and professional packet that is harder for adjusters to contest.
Yes. We implement AI receptionists and automated text-back features that function 24/7. This ensures that even at 3:00 AM, a property owner receives an immediate response and a way to provide loss details while your crew is being dispatched.
Managing referral sources is critical for consistent volume. The system tracks the origin of every lead, allowing you to identify which plumbers or agents are your top referrers and automate thank-you messages or status updates to them.
We can build checklists and mandatory fields into the mobile workflow. This prevents a job from moving to the next stage until the required photographic evidence and moisture readings are uploaded, protecting your ability to bill for the work.
Yes. The platform facilitates the hand-off between the emergency services team and the rebuild team. It ensures that all notes from the mitigation phase are available to the estimators and project managers handling the reconstruction.