New Loss Response
- 1Lead enters through emergency dispatch form
- 2System sends immediate text to owner to confirm dispatch
- 3Internal notification sent to estimator for site arrival
- 4Digital authorization to begin work sent to owner's phone
Systems for Restoration Firms
Capture Every Fire Loss and Streamline Complex Rebuilds
Fire restoration companies earn their income through emergency board-ups, smoke mitigation, and long-term structural rebuilds. Revenue tends to slip through during the chaotic transition from the initial site inspection to formal insurance approval, where missing documentation or delayed communication stalls the cash flow cycle.
Home Services
- Emergency Intake Automation
- Adjuster Follow-Up Sequences
- Digital Client Portals
- Photo and Document Vault
- Reconstruction Scheduling
How the business actually works
How the work flows, start to finish.
- 01
Emergency Response
Capturing lead data from emergency dispatch or first responders to secure the site immediately.
- 02
Scope and Estimate
Compiling detailed line items for soot, odor, and structural damage to submit for adjuster approval.
- 03
Insurance Approval
Managing the back and forth with adjusters to authorize work and secure initial deposits.
- 04
Mitigation
Executing smoke removal, air scrubbing, and inventorying salvageable contents.
- 05
Structural Rebuild
Transitioning the project to reconstruction crews for framing, drywall, and finishes.
- 06
Punch List
Finalizing details and ensuring the property is returned to pre-loss condition.
- 07
Final Payout
Closing out the claim with the insurance carrier and collecting the final depreciation holdback.
Where it leaks
Common problems for fire restoration companies.
01
Documentation Gaps
Missing photo evidence of smoke damage or structural vulnerabilities leads to denied supplements and lost revenue. Field technicians often forget to document the 'why' behind a specific cleaning protocol during the emergency phase.
02
Adjuster Communication Lag
Project delays occur when estimates sit in the adjuster's inbox without follow-up, pushing back the rebuild timeline. Lack of a systematic follow-up cadence means your capital is tied up in work-in-progress longer than necessary.
03
Contents Tracking Chaos
Losing track of personal property during pack-outs creates massive liability and homeowner friction. Without a digital chain of custody, items can be misplaced between the job site and the cleaning facility.
04
Subcontractor Coordination
Fire rebuilds require multiple trades including electricians, plumbers, and drywallers who are often hard to schedule. Manual scheduling leads to overlapping trades or empty job sites, extending the period of vacancy.
05
Supplement Leakage
Failing to capture additional damage found during demolition results in performing unpaid work. If the team doesn't flag these changes immediately, the window for insurance approval closes.
What LATTICE can build
Systems built around how you work.
Emergency Intake Automation
Immediately triggers a series of SMS and email responses to property owners when a loss is reported to secure the board-up.
Adjuster Follow-Up Sequences
Automated reminders to insurance adjusters regarding pending estimates and supplement approvals to keep the project moving.
Digital Client Portals
Provides homeowners a single location to view project photos, schedule updates, and sign off on material selections.
Photo and Document Vault
Centralizes all pre-loss and post-mitigation photos, ensuring that every line item in the estimate is backed by visual proof.
Reconstruction Scheduling
Coordinates the transition from mitigation to rebuild by notifying subcontractors and tracking their progress against the master schedule.
Supplement Tracking Workflows
A dedicated pipeline stage for discovered damage that requires a technician to upload proof before the rebuild continues.
Review Generation
Automatically requests a review once the certificate of satisfaction is signed and the homeowner is back in their property.
Example systems
What it looks like in practice.
Estimate Approval Engine
- 1Estimate uploaded to the client record
- 2Automated email sent to adjuster every 48 hours until response
- 3Task created for office manager once approval is logged
- 4Deposit invoice sent automatically to the mortgagee or owner
Mitigation to Rebuild Handoff
- 1Mitigation phase marked as complete in the CRM
- 2System triggers a 'Move In' notice for reconstruction teams
- 3Homeowner receives a welcome email with the rebuild timeline
- 4Selection sheets for flooring and paint sent to the client
Have a different problem?
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
Questions from fire restoration companies
How do you handle the different parties involved like adjusters and homeowners?
The system segments communication so adjusters receive technical documentation and estimate files, while homeowners receive simplified progress updates and selection forms. This prevents confusion and keeps the technical and emotional aspects of the job separate.
Can we track the inventory of items taken for cleaning?
Yes, through custom workflows and client portals, you can track the status of contents from the pack-out to the cleaning facility and back to the property. This provides a clear audit trail for the insurance company and peace of mind for the homeowner.
Will this help with getting supplements paid?
The system enforces documentation at the moment of discovery. By requiring field staff to upload photos and notes for any change in scope, you have a complete package ready for the adjuster, which significantly reduces the time it takes to get supplements approved.
How does this manage subcontractors during the rebuild?
Automated notifications are sent to your trades when their specific phase is approaching. If the drywall phase is delayed, the system can automatically notify the painters to adjust their start date, preventing site congestion and wasted trips.
Can we collect payments through the system?
The platform handles payment follow-ups for deductibles and reconstruction draws. You can automate reminders for the final depreciation check, ensuring you don't have to chase the homeowner months after the job is finished.