01 / The Call Under the Sink
A burst-pipe call comes in while the tech is mid-repair.
- →Missed call detected
- →Immediate text with booking options
- →Urgency captured in the reply
- →Job added to today's board
LATTICE for Plumbing Companies
Fewer missed emergency calls. Fewer unbooked service slots. More repeat customers.
LATTICE connects service calls, dispatch, on-site work, invoicing, reviews and maintenance follow-up around the way a plumbing company actually runs its day.
- Missed callText sent
- AppointmentConfirmed
- Review requestSent
- Follow-upAutomated
The journey
How customers move through plumbing companies, and where it breaks.
Search
Emergency searches find someone else
Call
Calls missed while under a sink
Dispatch
Scheduling done by phone tag
Service
Notes stay in a truck notebook
Invoice
Payment chased for weeks
Return
Customers forget who fixed it
Where LATTICE connects the gaps.
What changes when the system is connected.
Without LATTICE
Emergency call→voicemail→customer calls the next plumber
Job completed→invoice mailed later→payment weeks behind
Repair done→no follow-up→next job goes to a competitor
With LATTICE
Missed call→instant text back→service slot booked
Job completed→invoice sent on site→paid the same day
Repair done→review and maintenance reminder→customer calls you first next time
What we actually build.
01
Call Acquisition
- Local SEO
- Emergency service pages
- Lead capture
- Call tracking
02
Call Conversion
- Missed-call text back
- Online booking
- AI answering
- Job qualification
03
Field Operations
- CRM and job history
- Dispatch updates
- Arrival notifications
- Invoicing and payments
04
Customer Retention
- Review requests
- Maintenance reminders
- Membership plans
- Reactivation campaigns
Built around what actually happens.
02 / The Unpaid Invoice
A completed job invoice is two weeks old.
- →Invoice sent from the field
- →Payment link by text
- →Automatic reminders until paid
- →Status visible in the CRM
03 / The Customer From Two Years Ago
A past customer hasn't called since a water-heater repair.
- →Segment by service and date
- →Send a maintenance reminder
- →Offer a booking slot
- →Track recovered jobs
The lattice
Nine parts of the same business, connected.
Each point is a real step in your customer lifecycle. Most businesses run them as separate tools. LATTICE connects them so information moves without anyone re-entering it.
Your company. One connected service system.
- Website & SEO
- CRM
- Missed-Call Text Back
- Online Booking
- Dispatch Notifications
- Invoicing & Payments
- AI Assistants
- Review Management
- Maintenance Reminders
- Reporting
Website design for plumbers
A site that loads instantly on a phone, puts call and book actions in front of everything, and makes emergency versus scheduled service obvious in one glance.
Emergency lead capture
Missed-call text back, after-hours acknowledgment and same-day scheduling options, so urgent demand does not evaporate into a competitor's queue.
Scheduling that fits dispatch
Booking built around service type, arrival windows and technician capacity, with confirmations and on-the-way notifications.
Quote and estimate follow-up
Larger jobs enter an automated follow-up track with financing and scheduling prompts, instead of relying on the homeowner to call back.
Maintenance and membership automation
Water heater age, filter intervals and inspection anniversaries drive scheduled outreach that produces work in slow weeks.
Local SEO and reviews
Service-area pages tuned to emergency and repair intent, plus review requests at job completion.
See the full capability set on the services overview or how the pieces connect on the system page.
The goal isn't more software.
It's a better-run service day.
01
More calls captured
02
More jobs booked
03
Faster payment
04
More repeat customers
The parts of the system plumbers use most.
- AI assistants
Missed-call text back when the crew is under a sink.
- Booking systems
Jobs booked into real availability windows.
- CRM systems
Calls, quotes and repeat customers in one record.
- SEO
Emergency and service-intent local search.
- Website design and development
A site that makes booking the obvious next step.
Relevant work
A real build, not a mockup.
MyTaxFella is a LATTICE build: website, CRM, booking, client communication and automated follow-up connected as one system. It is a tax practice, so the specifics differ from plumbers, but the structure is the same one we would build for you. References are available on request.
Questions we get
- What happens when we miss a call on a job?
- The caller gets an immediate text back offering to book or answer a question, so the job does not go to whoever picks up next.
- Can plumbing jobs be booked without a phone call?
- Yes, against real availability windows and job type, so the schedule stays workable for the crew.
- Can quote follow-up be automated?
- Yes. Quotes get a scheduled follow-up until the customer answers, which recovers a meaningful share of work that otherwise goes quiet.
- Will this help with emergency search visibility?
- Yes. Emergency and service-intent local search is mapped to real pages, and those pages make calling or booking the obvious next step.
- Can we bring past customers back?
- Yes. Maintenance intervals, water heater age and past job type can all trigger a reason to reach out that is actually relevant.
- Does this work with our field service software?
- Usually yes. We build the lead capture, communication and follow-up layer around your dispatch and invoicing tools.
See where service
calls disappear.
We'll walk through how calls, dispatch, invoicing and repeat work move through your company today, and show you where LATTICE could connect the gaps.
The demo needs no signup and no contact details. A call is a conversation, not a pitch.
More sectors on the industries overview.