Systems for Collision Centers
Collision centers earn their income by processing complex insurance claims and high-touch repairs with precision. Profit leaks occur when bay cycle time slows down due to unapproved supplements, delayed parts, or technicians waiting on customer communication.
Automotive
Also for: Collision Repair Shops
How the business actually works
Estimate
Capture photos and initial damage reports through a digital intake portal.
Approval
Secure authorization from both the vehicle owner and the insurance carrier to begin teardown.
Teardown
Document hidden damage and automate the supplement notification to avoid work stoppages.
Refinish
Track the vehicle through the paint booth and ensure the customer is updated on the target delivery date.
Reassembly
Finalize mechanical work and safety calibrations while preparing the final invoice.
Delivery
Coordinate the vehicle pickup and process deductible payments through secure digital links.
Where it leaks
Production stops when new damage is found and the adjuster cannot be reached. Without automated follow-up, vehicles sit in bays for days waiting for a simple signature.
Front office staff spend hours answering the same question regarding vehicle status. This manual volume prevents advisors from focusing on accurate estimating and parts ordering.
Repair schedules often collapse because a critical component is on backorder. Failing to proactively inform the customer leads to frustration and negative reviews upon delivery.
Waiting until the customer arrives to discuss payment can cause awkward delays at the front desk. Lack of remote payment options slows down the vehicle release process.
Insurance referrals depend on high customer satisfaction indices. Missing a single touchpoint during the week-long repair can result in a score that hurts your DRP standing.
What LATTICE can build
Sends automatic SMS updates as the vehicle moves from body to paint to detail, keeping the owner informed without a phone call.
Delivers supplement documents and change orders to the customer's phone for immediate electronic authorization.
Ensures that if a claimant or adjuster calls while the front desk is busy, they receive an immediate text to start a conversation.
Text a secure link for the deductible payment once the vehicle enters the final assembly stage to ensure a smooth pickup.
Allows customers to upload damage photos directly to your system for preliminary review before the vehicle is towed in.
Automatically triggers a feedback request the moment the vehicle is marked as delivered to protect your shop's reputation.
Automates reminders for customers to return their rental vehicles as the repair completion time approaches.
Example systems
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
LATTICE is designed to work alongside your estimating and shop management tools. It focuses on the communication and administrative gaps that those technical tools often leave behind, specifically around customer and adjuster engagement.
By maintaining high CSI scores and reducing cycle time through faster supplement approvals, you become a more attractive partner for Direct Repair Programs. Professional, documented communication also helps in case of payment disputes with carriers.
Yes, the system includes a portal where customers can upload high-resolution images of the damage. This allows your estimators to prepare for the vehicle's arrival and identify potential total losses earlier in the process.
The system allows you to send secure payment requests directly to the customer's mobile device. This ensures the deductible is cleared before the customer even sets foot in your lobby, speeding up the vehicle release.
LATTICE can be configured to manage multiple storefronts under a single dashboard. This allows owners to monitor communication quality and response times across all locations from one central view.