Airport Return Workflow
- 1Passenger completes outbound trip to airport
- 2System waits 4 days based on average trip length
- 3Automated SMS asks if they need a return ride
- 4Driver is pre-assigned once passenger confirms flight number
Systems for Fleet Owners
Streamline Dispatch and Operations for Black Car Services
Car services make money through high-volume dispatch and long-term corporate contracts. Profit leaks occur when unassigned rides go cold, dispatchers handle redundant manual bookings, or corporate billing cycles become disorganized.
Logistics & Transportation
- AI Receptionist for Dispatch
- Missed Call Text Back
- Corporate Client Portals
- Automated Trip Reminders
- Review Request Automation
Also for: Black Car Services
How the business actually works
How the work flows, start to finish.
- 01
Inquiry
A potential passenger or corporate travel manager reaches out via phone, web form, or chat for a quote.
- 02
Quoting
The system calculates rates based on zone, mileage, or flat-rate airport transfers.
- 03
Reservation
The ride is logged into the manifest with specific pickup times and flight tracking details.
- 04
Dispatch
A driver is assigned to the call based on proximity, vehicle class, and current shift status.
- 05
Active Trip
The passenger receives real-time updates on vehicle arrival while the dispatcher monitors progress.
- 06
Settlement
Payments are processed via card, mobile wallet, or logged against a corporate account.
- 07
Follow-Up
Post-ride surveys and receipts are automatically distributed to ensure service quality.
- 08
Retention
Frequent riders are prompted to book their next recurring trip or airport return.
Where it leaks
Common problems for taxi companies.
01
Dispatch Bottlenecks
When phones ring during peak hours, manual dispatching causes delays and missed opportunities. Without automation, the time spent coordinating between drivers and callers leads to lost revenue.
02
Inconsistent Communication
Passengers often feel anxious when they lack visibility on their driver's location. Failing to provide automated status updates leads to an influx of 'where is my car' calls to the office.
03
Corporate Account Chaos
Managing multiple corporate contracts with different billing requirements is prone to human error. Manual invoicing for monthly accounts delays cash flow and creates administrative friction.
04
No-Show Costs
Last-minute cancellations and passenger no-shows waste fuel and driver time. Without pre-verification or automated reminders, the cost of empty miles eats into the monthly margin.
05
Fragmented Fleet Data
Keeping track of driver shifts, vehicle maintenance, and daily earnings across various sheets is inefficient. A lack of centralized reporting makes it difficult to identify the most profitable routes.
What LATTICE can build
Systems built around how you work.
AI Receptionist for Dispatch
An AI assistant handles incoming calls to capture ride details and basic booking requests even when dispatchers are busy.
Missed Call Text Back
Instantly sends a booking link to any caller who hangs up before reaching a dispatcher, capturing the lead before they call a competitor.
Corporate Client Portals
Allows business clients to book their own executive travel and view past invoices without calling the office.
Automated Trip Reminders
Sends SMS notifications to passengers one hour before pickup to confirm the location and minimize no-shows.
Review Request Automation
Triggers a text to the passenger immediately after the trip ends to secure positive public feedback for the fleet.
Payment Follow-Up
Automatically emails and texts corporate accounts regarding outstanding balances or expired credit cards.
Airport Transfer Reactivation
Identifies past travelers and sends a reminder to book their transport a few days before major holiday travel periods.
Example systems
What it looks like in practice.
Corporate Onboarding
- 1New company signs a service agreement
- 2Client portal credentials are automatically generated
- 3Admin receives a task to set up custom zone pricing
- 4Welcome email sent to all corporate travel managers
Peak Hour Overflow
- 1Inbound call goes to voicemail after four rings
- 2AI receptionist answers and logs pickup location
- 3Dispatcher receives an urgent dashboard alert
- 4Passenger receives a text confirming the request is being processed
Have a different problem?
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
Questions from taxi companies
How can we compete with large ride-share apps without their budget?
Professional services compete on reliability and communication. By using automated status updates and professional booking portals, you provide the high-touch experience that corporate and premium clients prefer over budget apps.
Can the system handle different rates for different vehicle classes?
Yes, the quoting logic is built to recognize vehicle types such as sedans, SUVs, or executive vans. This ensures that every quote generated matches your specific fleet capability and overhead costs.
Will this help reduce the workload for my night dispatchers?
Automation handles the repetitive tasks like sending receipts, confirming bookings, and updating passengers. This allows a skeleton crew to manage a larger fleet during off-peak or late-night hours without service degradation.
How do we manage recurring corporate bookings?
The system allows for scheduled repetitions, ensuring that daily or weekly corporate contracts are automatically placed on the manifest. This eliminates the risk of a dispatcher forgetting a standing order.
What happens if a driver is late or a vehicle breaks down?
The dashboard provides real-time visibility so you can reassign the trip to another driver instantly. Automated notifications can then be sent to the passenger to keep them informed of the change, maintaining trust.