Systems for NEMT Providers
Medical transport companies bring in revenue through high-volume recurring trips, yet profits often vanish during the manual coordination of dispatch and facility verification. Revenue leaks occur when drivers arrive at late cancellations, trip logs are incomplete for billing, or brokers cannot reach dispatchers to confirm availability.
Logistics & Transportation
Also for: NEMT Providers
How the business actually works
Broker Intake
Requests from brokers or facilities are captured through integrated portals and digital intake forms.
Eligibility
Verification of patient coverage and transport requirements such as ambulatory, wheelchair, or stretcher needs.
Scheduling
Trips are assigned to drivers based on proximity, vehicle capability, and historical traffic patterns.
Dispatch
Drivers receive digital manifests and turn by turn instructions to ensure timely patient pickup.
Trip Execution
Real time tracking provides visibility into arrival times and boarding status for the main office.
Proof of Service
Digital signatures and timestamps are captured at the point of care to prevent billing disputes.
Reimbursement
Completed trip data is exported to billing departments for private pay or insurance processing.
Retention
Automated follow ups for recurring dialysis or therapy appointments secure long term volume.
Where it leaks
Inefficient routing leads to vehicles traveling long distances without passengers. This increases fuel and maintenance costs without generating any billable revenue.
Relying on phone calls for driver updates prevents dispatchers from handling new trip requests. Constant radio or phone chatter creates a chaotic environment prone to data entry errors.
When patients are not ready or have cancelled without notice, the driver loses a billable slot. Without automated reminders, these gaps in the schedule cannot be filled quickly.
Missing driver logs or patient signatures lead to denied claims from brokers and insurance companies. Paper based systems often result in lost documentation that is impossible to recover.
Case managers at hospitals and nursing homes get frustrated when they cannot get quick status updates on transport. This lack of transparency leads to facilities switching to more responsive competitors.
What LATTICE can build
Custom web forms and API integrations funnel all new requests into a central dispatch queue for immediate review.
The system pulls the scheduled time and patient contact info to trigger personalized alerts based on real time driver location.
Centralized cloud updates ensure drivers always have the most current schedule even if changes occur mid-shift.
A secure dashboard shows arrival times and trip progress without the facility needing to call your dispatch office.
This data is automatically attached to the trip record, creating a complete audit trail for billing and compliance.
The workflow automatically generates recurring trip entries based on the specific frequency required by the care plan.
Example systems
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
By providing facilities with a dedicated portal and patients with automated SMS updates, you proactively share the information they usually call to get. This allows your dispatchers to focus on optimizing routes rather than answering where is my ride questions.
Yes, vehicles are categorized by their specific equipment and capabilities. The system ensures that a request for a stretcher transport is only assigned to a vehicle and driver team qualified to handle that specific modality.
The system uses geofencing and GPS timestamps to verify that the driver was at the correct pickup and drop off coordinates at the reported times. This creates a transparent record that protects the company during audits.
Workflows can be customized so that private pay clients receive different intake forms and payment follow up sequences compared to trips managed through third party brokers. This ensures the correct billing logic is applied to every ride.
You can update the master recurring schedule once, and the system will automatically adjust all future trips. This prevents the common error of drivers showing up for appointments that have been moved or cancelled by the clinic.