Systems for TRT Clinics
Hormone clinics make money through long-term patient protocols and recurring medication management. Most lost work traces back to the transition from initial blood work to the first consultation or when patients fall off their injection schedule without a proactive follow-up.
Healthcare
Also for: TRT Clinics
How the business actually works
Inquiry
Prospective patients request information regarding symptoms like fatigue, low libido, or weight gain.
Lab Requisition
The clinic orders blood panels to establish baseline biomarkers and hormone levels.
Consultation
A provider reviews the lab results and discusses a customized protocol with the patient.
Onboarding
The patient signs consents, sets up recurring payments, and receives their first shipment of medication.
Maintenance
Regular administration of therapy occurs alongside periodic symptom tracking and titration.
Re-Labs
Follow-up blood work is performed to ensure levels are optimized and safety markers are stable.
Renewal
Protocol adjustments are made to keep the patient on a long-term wellness plan.
Where it leaks
Potential patients often request a lab kit but never actually visit the draw site for their blood work. Without automated reminders, these leads go cold before a provider can even discuss a protocol.
Patients frequently forget their injection schedule or miss their follow-up blood work appointments. This leads to poor physiological results and eventual churn from the program.
Managing monthly recurring revenue becomes difficult when credit cards expire or payments fail. Administrative staff often spend hours manually chasing balances instead of focusing on patient care.
Inquiries from social media and search ads often land in a cluttered inbox without immediate response. High-intent patients will move to a competitor if they do not receive an instant booking option.
Collecting HIPAA-compliant consents and medical history forms manually creates a bottleneck during onboarding. Physical paperwork or non-integrated digital forms delay the start of therapy.
What LATTICE can build
Automated SMS and email sequences prompt the patient to visit the lab once their requisition has been issued.
Ensures that potential patients calling to discuss symptoms are engaged immediately if the front desk is busy.
Triggers outreach to patients who have not ordered their next round of medication or testosterone cypionate supplies.
Patients complete their medical history and symptom assessments via a secure portal that syncs directly to their profile.
Automated sequences handle failed payments by providing patients with a secure link to update their billing information.
Requests feedback from patients once their biomarkers have stabilized and they are reporting improved wellness.
Identifies patients who have not had a blood draw in over six months and invites them back for a wellness check.
Example systems
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
We build automated check-ins that monitor for patient engagement and protocol adherence. By identifying patients who haven't engaged with the clinic in thirty days, the system prompts your team to reach out before the patient decides to cancel their subscription.
Yes, we implement workflows that manage the recurring payment lifecycle, including automated alerts for expiring cards and failed transactions. This reduces the administrative burden on your office manager and ensures steady cash flow.
We deploy AI receptionists and instant text responses to ensure every inquiry is met with an immediate path to booking a discovery call. This prevents potential patients from calling the next clinic on the list.
We configure the platform to ensure patient privacy is prioritized, using secure portals and encrypted messaging for all protocol-related discussions. This allows your clinic to maintain professional standards while benefiting from modern automation.
While we do not replace your laboratory provider, we automate the communication around the lab process. The system ensures patients know exactly where to go, what to bring, and when their results are ready for review.