Systems for Dental Labs
The business model for dental labs runs through the precise fabrication of prosthetics, crowns, and orthodontic appliances for clinical partners. Revenue tends to slip through during manual intake of physical impressions, vague prescription instructions, and the logistical friction of coordinating case pickups and deliveries.
Dental
How the business actually works
Clinician Intake
A digital prescription or scan is received from the dental office through a dedicated client portal.
Case Assessment
Technicians review the shade, margins, and material requirements to ensure all design parameters are met.
Production Queue
The case is assigned to a specific bench or digital workflow like milling or 3D printing.
Quality Control
Final inspections verify occlusal accuracy and aesthetic standards before the restoration is cleared.
Logistics Dispatch
Couriers are notified for local delivery or shipping labels are generated for national accounts.
Clinical Insertion
The doctor receives the case and provides feedback on the fit and chairside experience.
Statement Billing
Lab fees are compiled into monthly statements and processed via automated payment reminders.
Where it leaks
Incomplete instructions on paper scripts cause production delays and unnecessary phone tag with busy doctors. Automated digital intake forms ensure every necessary detail is captured before a case enters the queue.
Managing a fleet of couriers for physical impression pickups often involves chaotic manual dispatching. Centralizing pickup requests allows for optimized routing and real time status updates for the clinic staff.
Clinicians frequently call the lab just to ask when a specific restoration will be delivered, interrupting the technicians. A client portal provides self service access to case progress and estimated arrival dates.
Valuable information regarding margin quality or preparation style is often lost after the case leaves the lab. Structured digital feedback tools help improve the long term relationship between the technician and the doctor.
Waiting for checks to arrive by mail for high volume restorative work creates cash flow bottlenecks. Digital invoicing and automated payment follow ups ensure lab statements are settled promptly.
What LATTICE can build
Provide a secure space for doctors to upload scans, track active cases, and review past invoices.
Trigger courier alerts the moment a clinic marks a case as ready for collection through the web interface.
Send automated text updates to the dental office when a case moves from design to final quality control.
Standardize intake with smart forms that require specific material and shade selections before submission.
Automatically aggregate all cases completed within a billing cycle into a single, professional digital statement.
Visualize the current lab volume to identify bottlenecks in the milling, waxing, or finishing departments.
Identify clinical accounts that have not sent a case in thirty days and trigger personalized outreach.
Example systems
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
While we encourage digital intake to reduce errors, the system allows your administrative staff to quickly digitize paper scripts upon arrival. This ensures every case, regardless of how it started, follows the same automated tracking and notification path throughout the lab.
Yes, workflows can be customized based on the restoration type. For example, a simple zirconia crown might have a shorter automated timeline than a complex full arch implant case or a removable prosthetic.
LATTICE is designed to handle the communication, logistics, and client relationship layers that traditional bench software often lacks. It acts as the bridge between your technical production and your clinical partners.
The system supports parent accounts for the practice with individual sub accounts for each associate dentist. This allows for clear tracking of which doctor is producing the most volume and requires specific preferences.
Yes, the system can trigger a short survey to the clinician forty eight hours after the scheduled delivery. This helps you identify if there were chairside adjustments required and allows you to improve technician performance.