Systems for Device Manufacturers
Medical device companies earn their income through the sale of hardware, disposables, and service contracts to healthcare systems. Profitability often leaks through fragmented regulatory documentation, slow response times for field service requests, and missed opportunities in the physician evaluation cycle.
B2B & Industrial
How the business actually works
Inquiry
A clinical director or procurement officer requests technical specifications or clinical data.
Technical Review
Engineering and clinical teams provide necessary documentation for hospital value analysis committees.
Trial Phase
The device is placed for evaluation with clinical staff to gather performance feedback.
Contracting
Legal and compliance departments finalize purchasing agreements and service level terms.
Implementation
Field clinical specialists provide onsite training and oversee initial device deployment.
Utilization
Ongoing monitoring of disposable orders and preventative maintenance schedules begins.
Surveillance
Post-market reporting and quality management systems track performance and adverse events.
Where it leaks
Technical files and quality records are often scattered across disparate folders and emails. This creates significant risks during audits and slows down the submission of regulatory filings.
High-value inquiries from hospital executives often sit in general inboxes without immediate routing. Delayed responses allow competitors to capture the attention of procurement committees first.
Gathering mandatory feedback from clinical users after a sale is manual and inconsistent. Failing to systematically capture user complaints or performance data can lead to regulatory non-compliance.
Sales reps and clinical specialists often lack a central view of customer interactions. This leads to redundant outreach or missing critical context before high-stakes surgical demonstrations.
Maintenance contracts and software subscriptions frequently expire without proactive notification to the client. This results in lost recurring revenue and potential gaps in device safety coverage.
What LATTICE can build
Automatically route and log technical documentation and change requests for audit readiness.
A secure environment where clinicians can download instruction manuals, case studies, and training videos.
Structured digital forms that immediately notify the quality team when a field issue is reported.
Automated sequences that prompt clinicians for feedback during a device trial period.
Automated notifications to hospital procurement three months before service agreements or warranties expire.
Dedicated pipelines to track a device status through the complex hospital committee approval process.
An AI-assisted interface to provide immediate answers to common technical queries or troubleshooting steps.
Example systems
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
The system creates a clear, timestamped trail of all communications and document versions. Instead of searching through emails, you can export a complete history for a specific device or account to satisfy inspector requirements.
Yes. The client portal can be configured to show different resources to surgeons, nurses, and hospital administrators based on their specific needs and training requirements.
We build workflows that distinguish between the long-term sale of a machine and the recurring revenue of consumable parts. This ensures your team is alerted when a customer stops ordering disposables despite having an active unit.
The system can store and track when a clinician was trained on your device. It can also send automated reminders when a user is due for recertification or when new safety updates are released.
LATTICE focuses on the business and operational side of the device manufacturer. We ensure all data handling practices follow standard security protocols for managing professional contact information and device performance logs.