01 / The Call During a Procedure
The phone rings while both team members are chairside.
- →Missed call detected
- →Text back within seconds
- →Booking link with real openings
- →Front desk sees the thread later
LATTICE for Dental Practices
Fewer open chairs. Fewer unconfirmed appointments. More hygiene patients on schedule.
LATTICE connects new-patient acquisition, booking, confirmations, treatment follow-up, reviews and recall around the way a dental practice fills its schedule.
- Missed callText sent
- AppointmentConfirmed
- Review requestSent
- Follow-upAutomated
The journey
How customers move through dental practices, and where it breaks.
Find
Not visible for local dentist searches
Call
Calls missed during procedures
Book
New patients wait for a callback
Visit
Paper forms in the waiting room
Treatment
Unscheduled treatment plans
Recall
Six-month recall never happens
Where LATTICE connects the gaps.
What changes when the system is connected.
Without LATTICE
Missed call→voicemail→new patient books elsewhere
Treatment presented→no follow-up→case sits unscheduled
Hygiene visit done→no recall→patient reappears in three years
With LATTICE
Missed call→instant text back→new-patient slot filled
Treatment presented→structured follow-up→case scheduled
Hygiene visit done→recall automation→next visit on the books
What we actually build.
01
New Patient Acquisition
- Local SEO
- New-patient offers
- Landing pages
- Call tracking
02
Schedule Conversion
- Missed-call text back
- Online booking
- AI answering
- Insurance pre-questions
03
Practice Operations
- CRM
- Digital intake
- Confirmations and reminders
- Treatment follow-up
04
Patient Retention
- Recall campaigns
- Review requests
- Reactivation
- Membership plans
Built around what actually happens.
02 / The Unscheduled Treatment Plan
A patient accepts a crown but leaves without booking it.
- →Treatment flagged in the CRM
- →Sequenced follow-up by text and email
- →Direct scheduling link
- →Team sees which plans are still open
03 / The Lapsed Hygiene Patient
A patient is eight months past their recall date.
- →Overdue recall list built automatically
- →Personalized reminder sent
- →One-tap booking
- →Recovered visits tracked
The lattice
Nine parts of the same business, connected.
Each point is a real step in your customer lifecycle. Most businesses run them as separate tools. LATTICE connects them so information moves without anyone re-entering it.
Your practice. One connected schedule.
- Website & SEO
- CRM
- Online Booking
- Missed-Call Text Back
- Appointment Reminders
- Digital Intake
- AI Assistants
- Review Management
- Recall Campaigns
- Reporting
AI receptionist for dentists
Calls that would go to voicemail get answered: common questions handled, availability offered, and anything clinical routed to a person with the context already captured.
New patient booking
Insurance questions, appointment type and provider availability handled in a booking flow built for a phone screen, not a desktop form.
Hygiene recall automation
Six-month recall running continuously with escalating reminders, so the schedule fills from your existing patient base before any advertising spend.
Unscheduled treatment follow-up
Patients who accepted a plan but never booked receive a structured sequence tied to the treatment discussed, the highest-value list most practices never work.
Review automation
Requests sent at the right moment after a visit, routed to the platforms that influence local choice, with response prompts for the practice.
Website and local SEO for dental practices
Service, insurance and emergency pages that match how people search, tracked in Search Console and connected to booking.
See the full capability set on the services overview or how the pieces connect on the system page.
The goal isn't more software.
It's a fuller, calmer schedule.
01
More calls answered
02
More chairs filled
03
Less manual confirming
04
More recalls kept
The parts of the system dentists use most.
- Booking systems
Hygiene and treatment appointments booked without phone tag.
- Automation
Recall, reminders and unscheduled-treatment follow-up.
- CRM systems
Patients, plans and recall intervals in one place.
- Website design and development
A site built for new-patient conversion.
- SEO
Local dental search visibility.
Relevant work
A real build, not a mockup.
MyTaxFella is a LATTICE build: website, CRM, booking, client communication and automated follow-up connected as one system. It is a tax practice, so the specifics differ from dentists, but the structure is the same one we would build for you. References are available on request.
Questions we get
- Can hygiene recall be fully automated?
- Yes. Intervals run from the patient record, reminders escalate sensibly, and patients can book directly instead of playing phone tag with the front desk.
- How do you fill last-minute cancellations?
- When a slot opens, it is offered automatically to patients who are overdue or on a short list, so gaps get filled without anyone working the phone.
- Can we follow up on unscheduled treatment plans?
- Yes. Presented but unscheduled treatment is tracked and followed up on a schedule you set, which is usually the single largest source of missed production.
- Will new patients be able to book online?
- Yes, against real availability and appointment type, so the schedule stays realistic instead of overbooked.
- Does this work alongside our practice management software?
- Yes. We build the patient acquisition, communication and follow-up layer around your existing clinical and scheduling software.
- Can we automate review requests?
- Yes. Requests go out after the right kind of visit, timed and worded so they read like your practice rather than a bulk campaign.
See where your
schedule leaks.
We'll walk through how calls, bookings, confirmations, treatment follow-up and recall move through your practice today, and show you where LATTICE could connect the gaps.
The demo needs no signup and no contact details. A call is a conversation, not a pitch.
More sectors on the industries overview.