Systems for Chimney Sweeps
Chimney companies earn their income through annual sweeps, Level 2 inspections, and high-ticket masonry repairs. Profit often leaks through unconfirmed appointments, forgotten follow-ups on repair estimates, and the failure to capture recurring seasonal maintenance.
Home Services
Also for: Chimney Sweeps
How the business actually works
Inquiry
A homeowner requests an inspection or sweep during the peak burning season.
Triaging
Determining if the request is a routine cleaning, a real estate inspection, or an active leak.
Scheduling
Dispatching a certified sweep to the property based on equipment availability and location.
Inspection
Documenting flue conditions, creosote levels, and damper functionality on site.
Estimating
Building a scope for necessary repairs like tuckpointing, crown work, or flue relining.
Execution
Performing the sweep and masonry work while maintaining clean interior workspaces.
Compliance
Providing the final safety report and photo documentation for the client and their insurance.
Recall
Setting the automated reminder for the next annual safety inspection.
Where it leaks
Office staff are overwhelmed by phone calls as soon as the first freeze happens. Without an automated intake system, dozens of leads go to voicemail and eventually hire the next available sweep.
Large repair estimates for chimney rebuilds often sit in limbo after the initial inspection. Many owners fail to follow up on these high-margin opportunities because they are focused on the daily sweep volume.
Clients and real estate agents need inspection reports quickly to close deals or secure insurance. Manual data entry and emailing photos takes hours away from billable field work.
When a sweep drives to a remote property and the homeowner forgot the appointment, the fuel and labor costs are lost. Without multi-channel reminders, the schedule remains fragile.
Technicians often arrive without knowing the flue size or history of previous repairs at a property. This lack of data causes delays in getting the right parts or liners to the job site.
What LATTICE can build
Ensures every homeowner gets an immediate response even when the crew is on a roof or in a crawlspace.
Automatically messages last year's clients during the summer or early fall to book their annual maintenance before the rush.
Provides a secure link where clients can view inspection photos, videos of the flue, and safety recommendations in one place.
Sequences automated emails and texts to homeowners who have received a repair quote but have not yet scheduled the work.
Notifies the customer when the sweep is en route, including a photo of the technician for security and professional presence.
Requires a deposit for major relining or masonry projects at the time of booking to secure the schedule.
Manages recurring billing for customers who want priority scheduling and annual safety checks every spring.
Example systems
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
We use AI receptionists and automated chat to filter routine sweep requests from emergency repairs. This allows your office staff to focus on high-value masonry scheduling while the simple jobs book themselves.
Yes, by automating the follow-up on failed inspections. If a technician notes a cracked flue tile, the system ensures the homeowner receives the liner quote and educational content until a decision is made.
The platform is built to handle different service types. You can have separate workflows for quick maintenance visits and long-term restoration projects that require progress payments.
Visual proof is critical in this industry. You can collect photos from homeowners for remote quoting and send inspection photos to clients to justify necessary repairs.
Most homeowners forget who swept their chimney last year. Our automated recall campaigns put your brand in front of them every spring, long before they start thinking about their fireplace.