Dryer Vent Recall Sequence
- 1System identifies job completed twelve months ago
- 2SMS reminder sent offering a maintenance window
- 3Client selects time via booking link
- 4Work order created for the technician
Systems for Air Quality Teams
Streamline Your Duct Cleaning and Remediation Operations
The business model for duct cleaning companies runs through specialized air quality inspections and high-volume vent remediation. Profit leaks occur when technicians fail to capture onsite video evidence of debris or when the office misses the seasonal surge in residential dryer vent calls.
Home Services
- Missed Call Text Back
- Visual Documentation Portal
- Automated Recall Campaigns
- Digital Estimate Approval
- Integrated Payment Collection
How the business actually works
How the work flows, start to finish.
- 01
Inquiry
Homeowners or property managers request a quote for HVAC system cleaning or dryer vent maintenance.
- 02
Inspection
Technicians use scope cameras to assess microbial growth or debris levels and provide a formal estimate.
- 03
Dispatch
The team is assigned to the job site with specialized negative air machines and agitation tools.
- 04
Remediation
Cleaning of supply and return ducts, registers, and the air handling unit is documented.
- 05
Verification
Post-cleaning photos or videos are captured to confirm the removal of contaminants for the client.
- 06
Invoicing
Digital payments are processed and maintenance schedules for filter changes or vent checks are set.
Where it leaks
Common problems for duct cleaning companies.
01
Unqualified Estimates
Giving flat rates over the phone often leads to lost margins on complex residential layouts. Without a digital intake system to capture vent counts and system locations, technicians arrive under-prepared.
02
Photo Management Chaos
Manual tracking of before-and-after photos creates a bottleneck in the office. If visual proof is not instantly attached to the client portal, billing disputes and skepticism regarding the work increase.
03
Seasonal Lead Spikes
High call volumes during peak allergy seasons or before winter heating starts lead to missed calls. If a lead is not contacted within minutes, they typically call the next competitor on the list.
04
Dormant Client Lists
Owners often forget to re-engage past customers for annual dryer vent cleanings. This leaves recurring revenue on the table and lowers the lifetime value of the customer base.
05
Field Communication Gaps
Technicians in the field often lack real-time access to specific site notes or access instructions. This results in delays, missed registers, and unprofessional service delivery.
What LATTICE can build
Systems built around how you work.
Missed Call Text Back
Instantly replies to missed inquiries with a link to book a vent inspection or upload photos of the HVAC unit.
Visual Documentation Portal
A mobile interface for technicians to upload scope footage and after-photos directly into the client record.
Automated Recall Campaigns
Triggers personalized reminders six to twelve months after service to book recurring dryer vent maintenance.
Digital Estimate Approval
Sends professional quotes via SMS that clients can sign instantly to authorize remediation work.
Integrated Payment Collection
Allows technicians to trigger an invoice via text as soon as the negative air machine is packed up.
Multi-Unit Dispatching
Automates notifications for technicians when multiple systems or large commercial vent runs are scheduled.
Example systems
What it looks like in practice.
Post-Remediation Proof
- 1Technician uploads 'after' photos to the mobile portal
- 2Workflow triggers a summary email to the homeowner
- 3Review request sent once email is opened
- 4Internal dashboard updates to show project completion
Instant Quote Response
- 1Inquiry form submitted with vent count
- 2Automated preliminary estimate sent via SMS
- 3Lead tagged for follow-up if not booked in two hours
- 4Sales rep notified to call and finalize the appointment
Have a different problem?
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
Questions from duct cleaning companies
How do we handle the volume of photos my technicians take?
Our system organizes visual assets by job and client automatically. Technicians upload directly to the portal from their devices, ensuring the office never has to hunt for proof of work to resolve a dispute.
Can this help me sell more than just basic duct cleaning?
Yes, you can build workflows that trigger upsell opportunities for UV lights, filter subscriptions, or mold remediation based on specific inspection tags used by your field team.
What happens when a customer calls after hours during peak season?
The AI receptionist or automated text-back can handle common questions, gather job details, and even book inspection slots, ensuring you don't lose the lead to a competitor.
Is it possible to track which technicians are the most efficient?
Custom dashboards allow you to monitor job completion times, photo compliance, and average ticket values across your entire field crew.
Can we automate reminders for commercial property managers?
We can build specific sequences tailored to commercial cycles, ensuring you are the first firm they think of for their annual or quarterly air quality compliance checks.