Systems for Tire Shops
Tire shops bring in revenue through high-volume installation, alignments, and seasonal swaps, yet profit often leaks through unquoted repairs and abandoned phone inquiries. When service writers are overwhelmed by phone calls during peak seasonal rushes, high-margin upsells like suspension work and brake services are frequently overlooked.
Automotive
How the business actually works
Inquiry
A customer contacts the shop via phone or web searching for specific tire sizes or brands.
Quoting
The service writer provides pricing for sets, mounting, balancing, and disposal fees.
Booking
An appointment is set for a specific bay time to minimize shop congestion and wait times.
Service
Technicians perform the swap or installation and conduct a multi-point safety inspection.
Upsell
Additional needs found during the alignment check or inspection are communicated to the owner.
Checkout
The customer pays for the service and receives digital copies of their tread depth reports.
Storage
Seasonal tires are tagged, logged into the system, and moved to off-site or rack storage.
Recall
Automated reminders prompt the customer for rotation, balancing, or seasonal swap-overs.
Where it leaks
When the first snow falls or temperatures rise, the volume of calls makes it impossible for service writers to answer every line. This results in lost sales to competitors who answer the phone faster or offer online booking.
Many customers call to check if a specific tire size is in stock and then hang up to compare prices. Without a system to capture these leads and follow up, those potential four-tire sales evaporate.
Managing hundreds of sets of winter tires without a digital tracking system leads to lost sets and frustrated customers. Physical paperwork for storage often gets detached or misfiled in the back office.
Tire shops lose recurring revenue when they fail to remind customers about rotation and balancing every five thousand miles. Relying on window stickers alone results in low return rates for routine maintenance.
An empty bay is a massive drain on overhead, especially when specialized technicians are clocked in. Without automated text confirmations, shops suffer from high no-show rates during busy morning blocks.
What LATTICE can build
If a service writer is on another line, the system instantly texts the caller to ask for their tire size and vehicle make.
Automated SMS campaigns trigger based on local weather changes to fill the calendar for winter or summer tire transitions.
Technicians can send photos of worn treads or bent rims directly to the customer's phone to secure quick approvals for repairs.
A centralized database tracks the rack location and condition of stored customer tires for easy retrieval before appointments.
Sends a message to customers six months after a tire purchase to offer a discounted alignment check, driving shop traffic.
Triggers a feedback request immediately after the vehicle is marked as picked up to build local search authority.
Allows customers to view available time slots specifically for tire swaps or patches without calling the shop.
Example systems
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
The system focuses on lead capture and communication rather than inventory management. It allows your staff to quickly input size requirements into the chat so the customer feels acknowledged while you check your stock.
Yes, by utilizing automated check-in texts and pre-appointment digital paperwork. Customers can confirm their vehicle details and service needs before they even walk into the waiting area.
Our automated reminder sequences send multiple touches via SMS and email. You can customize the timing to ensure they receive a notification the day before and an hour before their scheduled bay time.
Absolutely. The system is designed to help you communicate secondary service needs like brake pads, shocks, and alignments by sending photos and clear descriptions directly to the customer's mobile device for approval.
Yes, LATTICE can be configured to manage communications and calendars across several branches, allowing a central manager to see the performance and lead response times for every location.