Systems for Podiatrists
Podiatry practices make money through specialized clinical care, surgical procedures, and custom orthotic dispensing. Profit often leaks when diabetic patients miss their routine foot exams or when expensive custom orthotic orders are not tracked from casting to final fitting.
Healthcare
How the business actually works
Inquiry
Prospective patients search for relief from foot pain or specialized diabetic care and contact the clinic.
Intake
Digital forms capture medical history, current symptoms, and insurance details before the patient arrives.
Evaluation
The podiatrist conducts a physical exam, gait analysis, or diagnostic imaging in the treatment room.
Treatment Plan
The provider recommends conservative care, custom orthotics, or surgical intervention.
Orthotic Workflow
Measurements or digital scans are sent to the lab, and the patient is notified when devices are ready for fitting.
Procedure
In office procedures or hospital based surgeries are performed with coordinated pre and post operative instructions.
Recovery
Automated follow ups monitor wound healing and pain levels during the critical post treatment window.
Long Term Care
At risk patients are placed on recurring schedules for routine nail care or diabetic foot screenings.
Where it leaks
Patients often forget to return for their orthotic fittings once the initial pain subsides. This leads to unclaimed custom devices sitting in the office and lost revenue from the final dispensing visit.
Missing annual or quarterly diabetic foot exams puts patients at risk and reduces consistent clinic volume. Relying on manual spreadsheets to track these high priority patients is prone to human error.
Last minute cancellations for scheduled surgeries disrupt the entire operating day and waste staff preparation time. Clear, automated pre operative communication is essential to ensure patients arrive prepared and on time.
Staff members spend hours on the phone confirming routine nail care appointments or answering basic questions about insurance coverage. This prevents them from focusing on the patients currently in the waiting room.
Manual intake often results in missing information regarding systemic conditions like peripheral neuropathy or vascular issues. Incomplete data complicates the clinical decision making process during the initial consult.
What LATTICE can build
Automatically notifies the patient via SMS as soon as the lab delivery is checked into the system to schedule their fitting.
Triggers personalized reminders to patients with chronic conditions exactly 90 or 365 days after their last comprehensive exam.
Allows patients to upload insurance cards and complete symptom checklists from their mobile device prior to their appointment.
Sends automated messages the day after a procedure to ask about pain levels and provide wound care instructions.
Answers frequent questions about office hours, location, and accepted insurance providers even when the front desk is busy.
Instantly engages patients who call the clinic when staff are occupied, offering them a link to book their own consultation.
Prompts satisfied patients to leave a public review immediately following a successful treatment or orthotic fitting.
Example systems
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
The system ensures that no custom order is forgotten by tracking the device from the moment the lab order is placed through the final fitting. By automating the outreach to patients when their devices arrive, you reduce the amount of capital tied up in unclaimed orthotics.
Yes, you can set specific triggers based on patient diagnosis codes to ensure those requiring regular foot checks receive automated reminders. This maintains a high standard of care while keeping your schedule full without manual effort.
This system is designed to handle the patient engagement, communication, and business operations that most clinical EHRs do not perform well. It works alongside your medical records to manage the patient lifecycle from lead to long term care.
By using automated intake forms and an AI receptionist, you can collect insurance information and answer common coverage questions digitally. This allows your staff to focus on chairside support rather than repetitive administrative tasks.
The platform can trigger specific instruction sets based on the type of procedure performed. Patients receive timely reminders about elevation, icing, and activity restrictions, which can improve surgical outcomes and reduce unnecessary phone calls.