Systems for Mortgage Brokers
Mortgage professionals earn through successful loan originations and secondary market yields. Revenue leaks occur when high-intent leads go cold during the document gathering phase or when referral partners lose visibility on a file status.
Accounting, Finance & Insurance
Also for: Mortgage Companies, Loan Officers
How the business actually works
Inquiry
A prospective borrower submits an initial request for a pre-approval or refinance quote.
Fact Finding
Collecting initial credit profiles, employment history, and debt-to-income data to determine eligibility.
Pre-Approval
Issuing the letter and maintaining engagement while the client shops for a property.
Application
Formally entering the loan into the pipeline once a purchase contract is executed.
Processing
The intensive period of verifying pay stubs, tax returns, and bank statements for underwriting.
Underwriting
Clearing conditions and moving the file toward the final approval stage.
Closing
Coordinating with the title company and borrower for signing and funding.
Retention
Monitoring market rates to offer timely refinance opportunities to past clients.
Where it leaks
Borrowers often fail to provide updated bank statements or letters of explanation on time, causing rate locks to expire. Without automated reminders, loan officers spend hours manually chasing paperwork.
Realtors feel disconnected when they are not kept in the loop regarding appraisal status or loan commitment. This lack of transparency damages the referral relationship and future business flow.
Mortgage inquiries are highly time-sensitive and often come in after hours. If a potential borrower does not receive an immediate response, they quickly move to a retail bank or online lender.
Volatile markets create stress for borrowers waiting for the right moment to lock. Managing these expectations manually across dozens of active files leads to errors and missed opportunities.
Most brokers lose touch with clients the moment the file closes. This results in missing out on second homes, investment properties, or refinances when the market shifts.
What LATTICE can build
Automatic SMS and email alerts triggered when specific documents are missing from the borrower portal.
Synchronized notifications sent to the buyer agent every time the loan hits a major stage like 'Appraisal Ordered' or 'Clear to Close'.
A website chat interface that gathers basic borrower criteria and schedules a consultation immediately.
Automated campaigns that reach out to past clients when market conditions suggest a lower monthly payment is possible.
An intelligent voice system to handle inbound calls, answering basic program questions and routing urgent loan files.
A dedicated space for borrowers to view their progress, upload sensitive financial data, and see their next steps.
Automatic requests for feedback and public reviews once the loan is funded and the keys are delivered.
Example systems
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
The system utilizes encrypted portals and secure communication channels to handle sensitive financial information. Data is stored with enterprise-level protection to meet the high standards required for financial services.
Yes, the system can be configured to send specific alerts to agents at every major milestone. This keeps them informed without you having to pick up the phone for every update.
Automated 'gentle nudges' are triggered via SMS and email to remind them of the importance of timing, especially regarding rate locks. If they remain unresponsive, the system alerts you to intervene personally.
We build workflows that trigger review requests exactly when the borrower is happiest, typically right after the loan funds. This helps build your reputation as a reliable local broker.
No, it works alongside it. While your LOS handles the technical underwriting and compliance, our system handles the communication, lead management, and relationship nurturing.