Systems for Insurance Agents
Insurance agencies make money through new policy commissions and long term renewals from a growing book of business. Profit leaks occur when agents spend hours on manual data entry, missing renewal windows, or failing to follow up on high intent quote requests.
Accounting, Finance & Insurance
Also for: Insurance Agents, Insurance Brokers
How the business actually works
Inquiry
A prospect requests a quote for home, auto, or commercial coverage.
Data Collection
The agent gathers necessary loss runs, dec pages, and underwriting information.
Quoting
The agency shops the risk across multiple carriers to find the best premium.
Binding
Coverage is finalized, documents are signed, and the first payment is processed.
Endorsement
Mid term changes like adding a vehicle or changing an address are handled.
Renewal Review
The agency reviews upcoming expirations to prevent coverage gaps and shop rate hikes.
Retention
Ongoing policy reviews and proactive communication keep the book of business stable.
Where it leaks
Prospects often request quotes from multiple brokers simultaneously. If your agency does not respond within minutes, the lead has likely already engaged with a competitor who was faster to the phone.
When policies approach their expiration date without proactive outreach, clients often shop elsewhere. Failing to trigger a renewal review thirty days out leads to unnecessary attrition in the book of business.
Binding a policy requires specific trailing documents and signatures that often get lost in email threads. Following up manually for missing signatures wastes hours of a producer's day.
Monoline customers are much more likely to cancel than those with multiple policies. Most agencies lack a systematic way to identify and offer umbrella or life products to existing auto clients.
Simple requests like ID card copies or certificate of insurance updates overwhelm the front office. These low value tasks prevent staff from focusing on new business production and premium growth.
What LATTICE can build
Immediately texts new leads to begin the intake process while they are still on your website.
Triggers a series of reminders to the client and tasks for the agent sixty days before a policy expires.
Sends automated SMS and email reminders to clients until required signatures or proof of prior insurance are uploaded.
Allows policyholders to download ID cards and request certificates of insurance without calling the office.
Identifies clients with only one line of business and introduces related coverages through educational messaging.
Automatically asks for a review after a successful claim settlement or policy binding to build agency authority.
Answers after hours calls to screen for claims or new quotes, ensuring no prospect is left to voicemail.
Example systems
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
Retention is built on communication. Our systems automate the touchpoints that busy agents often skip, such as birthday wishes, policy anniversary check ins, and early renewal alerts, making the client feel valued before they see a price increase.
Yes. You can build workflows that specifically target the information gathering phase, sending persistent but professional reminders to prospects to provide the necessary history required for an accurate quote.
LATTICE is designed to work alongside your existing AMS by handling the front end sales, communication, and marketing automation that many traditional industry databases lack.
You can set up dedicated workflows for clients going through the claims process. This ensures they receive regular updates and feel supported by their local agent, which is a key differentiator from direct carriers.
Absolutely. You can segment your database to run targeted campaigns for specific needs, such as reaching out to homeowners about flood insurance during hurricane season or targeting small business owners for cyber liability.