Systems for Locksmiths
Locksmiths make money through urgent emergency lockouts, master key system installations, and rekeying services. Money often slips away when emergency calls go to voicemail or when technicians spend valuable time on administrative billing rather than onsite labor.
Home Services
How the business actually works
Inquiry
A customer calls for an emergency lockout, a vehicle key replacement, or a commercial security quote.
Dispatch
The office identifies the nearest technician and assigns the job with relevant hardware specifications.
Arrival
The technician arrives onsite, confirms the scope of work, and performs the necessary bypass or repair.
Service
New cylinders are installed, keys are cut, or digital access controls are programmed.
Invoicing
The technician completes the job and captures payment for labor and hardware parts immediately.
Retention
The client receives a digital receipt and a request for a review of the security service provided.
Where it leaks
When a customer is locked out of their home or vehicle, they will call the first locksmith who answers. If your line is busy or you are mid-rekey, you lose the job to a faster competitor.
Tracking mobile technicians across a wide service area without central visibility leads to inefficient routing. This increases fuel costs and slows down response times for urgent lockout requests.
Failing to account for every cylinder, blank, and lockset used onsite causes significant inventory shrinkage. Without a digital log, billable parts often go uncharged on final invoices.
Commercial accounts and property managers often delay payments for large rekeying projects. Manual follow-up on these net-30 accounts drains administrative energy and hurts cash flow.
Homeowners rely on mobile searches and local maps to find immediate help. If your business lacks recent reviews or a clear call to action, customers will pass over your listing for another locksmith.
What LATTICE can build
Instantly send a text message to anyone who calls while you are busy, letting them know help is on the way and securing the job before they call someone else.
An automated assistant answers basic questions about service areas and lockout pricing, qualifying the lead before you even pick up the phone.
Automatically send a text to the customer as soon as the technician closes the job, building the local reputation needed to win more emergency calls.
Provide property managers with a dedicated space to request new rekeys, view historical master key systems, and pay invoices online.
Visualize all active jobs and technician locations in real time to optimize response times for lockout emergencies.
Require technicians to select hardware parts from a digital menu before finalizing a job, ensuring all cylinders and keys are billed correctly.
Send automated reminders to commercial clients for annual security audits or battery replacements for digital keypad systems.
Example systems
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
The system can be configured to route night calls to an AI assistant that determines the urgency of the situation. It can collect the address and lock details, ensuring you only wake up for confirmed, high-value emergency jobs.
Yes. The system allows you to build custom workflows and price lists for different client types, ensuring that a simple house lockout and a complex commercial master key system are handled with the correct billing logic.
Yes. Most locksmiths forget to ask for reviews after a job is done. The system sends a polite request via SMS immediately after payment is captured, which is when customer satisfaction is usually at its peak.
The dashboard provides visibility into job completion times, hardware usage, and total revenue generated per technician, allowing you to manage your mobile team with data rather than guesswork.
Absolutely. The entire system is designed for mobile operations, focusing on communication and field coordination so you can run a professional operation directly from your service van.