Systems for Property Managers
Property management companies generate revenue through management fees and lease renewals while handling the daily friction of tenant and owner relations. Profitability often leaks through unbilled maintenance coordination, manual vacancy marketing, and the administrative burden of chasing delinquent rent payments.
Real Estate & Property
Also for: Property Management Companies
How the business actually works
Lead Intake
Prospective owners and tenants are captured via web forms and screened for fit automatically.
Leasing
Application links are sent out and move-in funds are tracked through a centralized portal.
Onboarding
Digital leases are executed and utility transfer checklists are triggered for the new resident.
Maintenance
Work orders are submitted by tenants and dispatched to preferred vendors based on trade.
Retention
Automated touchpoints occur months before lease expiration to gauge renewal interest.
Turnover
Move-out inspections and security deposit reconciliations are tracked to minimize vacancy days.
Where it leaks
Coordination between tenants and vendors often results in endless phone tag and delayed repairs. Without automated dispatch, work orders sit idle while property conditions deteriorate and tenants become frustrated.
Manual follow-up for late payments consumes hours of staff time every month. A lack of automated reminders leads to inconsistent cash flow for owners and increased bad debt.
Owners demand transparency but frequent status calls interrupt the daily workflow of the management team. Keeping owners informed about vacancies and repairs manually is not scalable as the portfolio grows.
High volumes of inquiries for available units often go unanswered or are handled too slowly. Speed to lead is critical in high-demand markets, and manual screening slows down the entire leasing velocity.
Leases, inspection reports, and vendor invoices are often scattered across different platforms or physical files. This fragmentation makes audits difficult and creates liability risks during tenant disputes.
What LATTICE can build
An AI assistant interacts with tenants to troubleshoot common issues before a work order is even created for the manager.
Systematic SMS and email notifications are triggered as the due date approaches and escalate if payment is not received.
Once a work order is approved, the system automatically alerts the assigned vendor and tracks the job through to the punch list.
A dedicated space where owners can view real-time occupancy rates, financial statements, and active maintenance logs.
The system identifies expiring leases and sends personalized renewal offers based on current market rates.
Prospective tenants receive instant replies to inquiries with pre-screening questions and links to schedule a viewing.
All tenant and owner texts, emails, and calls are stored in a single thread to ensure staff accountability.
Example systems
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
The system utilizes an AI receptionist or specific routing rules to identify keywords like flood or fire. These high-priority events are immediately escalated to your on-call staff or emergency vendors while logging all communication for liability protection.
Yes, the intake workflows are fully customizable to match your specific criteria regarding income, credit, and rental history. This ensures your team only spends time reviewing applications that meet your firm's standards.
We focus on the communication and workflow layer that sits on top of your financials. LATTICE manages the tenant experience, lead intake, and vendor coordination to ensure the data entering your accounting system is clean and timely.
You control exactly what data is visible in the owner portal. The goal is to provide enough transparency to reduce their need to call you, while keeping internal staff notes and draft work orders private.
The timeline depends on the size of your portfolio and the current state of your records. We work to map your existing tenant and property lists into the new system to ensure a smooth transition without interrupting rent collection.