Systems for Handyman Services
Handyman businesses earn their income by solving diverse home repair needs through hourly labor and fixed fee tasks. Profit leaks occur when technicians spend unpaid time drafting small estimates, chasing payments for minor repairs, or failing to upsell ongoing property maintenance.
Home Services
Also for: Handyman Services
How the business actually works
Inquiry
A homeowner or property manager submits a request for a specific repair or a general punch list.
Triage
The office assesses if the job is a simple fix or requires an on site estimate for materials.
Scheduling
A technician is dispatched for the work order based on trade skills and location.
Execution
The repair is completed on site, often involving multiple small tasks across different rooms.
Approval
The client reviews the completed punch list items and signs off on the work performed.
Invoicing
A final bill is generated reflecting actual time spent and any hardware store materials purchased.
Reactivation
The business follows up periodically for seasonal maintenance or recurring home checkups.
Where it leaks
Small jobs often take longer to estimate than to complete, leading to wasted administrative hours. Without a structured intake system, the owner spends all day on the phone instead of on the job site.
Small ticket repairs frequently slip through the cracks when clients forget to pay for minor tasks. Manual follow up on a fifty dollar repair is rarely worth the owner's time, resulting in lost revenue.
Inefficient routing for multiple small stops leads to excessive windshield time and high fuel costs. Technicians end up zigzagging across town rather than hitting clustered appointments.
Clients often add 'while you are here' tasks that aren't properly documented or billed. Without a digital sign off process, these extra minutes erode the profit margin of the initial service call.
Requests coming in via text, email, and voicemail are easily missed during a busy workday. A homeowner will typically call the next available provider if they do not receive an immediate response.
What LATTICE can build
Automatically sends a text to the homeowner when a call is missed, allowing them to describe their repair needs immediately.
Requires clients to upload photos of the repair area during booking so the technician can arrive with the correct materials.
A digital interface where clients can check off completed tasks and add new items for future visits.
Sends polite SMS and email nudges for outstanding invoices until the balance is settled via the online portal.
Triggers automated outreach for gutter cleaning, weatherization, or smoke detector battery changes during specific months.
Automatically requests a public review once a technician marks a work order as complete in the field.
Captures client signatures on a mobile device to confirm all requested repairs meet their satisfaction before the technician leaves.
Allows technicians to quickly log expenses at the hardware store to ensure all materials are billed back to the client.
Example systems
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
LATTICE allows your technicians to add line items to a digital work order on their mobile device. The client can then sign off on the updated total before the work begins, ensuring every extra minute is billed and documented.
Yes, the system allows for distinct tagging and workflows. Property managers can have a dedicated portal to track multiple units, while residential clients receive a more personalized, consumer facing experience.
The platform uses geographic clustering to suggest appointments near your existing stops. This minimizes travel time and allows you to fit more high margin service calls into a single day.
You can configure the system to require a deposit for any job estimated over a certain amount. This ensures your time and material costs are covered before you head to the job site or the hardware store.
Our intake forms can be set to require photos or model numbers. If a part is missing, the technician can log the delay in the system, which automatically notifies the client and prompts a reschedule once the part arrives.