Systems for Flooring Contractors
Flooring businesses earn their income through material markups and precise square-footage installation labor. Margin erosion typically occurs during unbilled moisture mitigation, improper sub-floor assessments, and gaps in communication between the showroom and the installation site.
Home Services
Also for: Flooring Contractors
How the business actually works
Inquiry
A prospect requests a consultation for hardwood, LVP, or tile throughout their home.
Measurement
A technician visits the site to laser measure the layout and check for sub-floor leveling needs.
Selection
The client chooses specific products and samples are checked out or ordered from the distributor.
Estimation
The bid is calculated including transition strips, baseboards, underlayment, and removal labor.
Procurement
Materials are ordered and the project is queued based on product arrival timelines.
Preparation
The crew arrives to pull carpet, grind high spots, or pour self-leveling compound.
Installation
Planks or tiles are laid and the final trim and transitions are installed.
Punch List
A final walkthrough ensures no gaps, transitions are secure, and thresholds are clean.
Review
The project is closed out with maintenance instructions and a request for a gallery photo.
Where it leaks
Showroom samples often disappear without a trace when lent to prospective clients. Without a digital checkout system, you lose expensive boards and the leads associated with them.
Backordered flooring can stall a project for weeks, but crews often show up regardless because the schedule was not updated. This leads to wasted labor hours and frustrated installers.
Unforeseen moisture issues or uneven slabs are often addressed without proper change orders. This results in the installer doing extra work that the company never bills to the homeowner.
Homeowners often take weeks to decide between finishes like matte or gloss. If you do not touch base regularly during their decision window, they often wander into a big-box retailer instead.
Flooring is highly visual, yet many contractors fail to collect photos and reviews after a beautiful finish. This lack of social proof makes it harder to compete for high-end residential contracts.
What LATTICE can build
Ensure every homeowner gets an immediate response when they call for a quote, preventing them from calling the next contractor on their list.
Automate reminders to prospects who have borrowed luxury vinyl or wood samples, ensuring boards return to the showroom on time.
Send automated prep instructions to homeowners two days before arrival, reminding them to clear furniture and pet areas.
Enable installers to send instant SMS links for clients to approve extra labor for leveling or moisture barriers from the job site.
Trigger installation scheduling only after the warehouse confirms the specific dye-lot or batch of flooring has arrived.
Provide a portal for clients to view progress photos, particularly for long-term projects like sanding and refinishing.
Send automated care guides for specific floor types, like how to clean oil-rubbed hardwoods, thirty days after the job is done.
Example systems
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
Our workflows allow you to set status triggers based on procurement. You can pause the automation sequence until the material is physically in your warehouse, ensuring you never over-promise an installation date to a client.
Yes. The system allows you to categorize your installers by trade specialty. This ensures that a specialized tile setter is not accidentally assigned to a nail-down hardwood project.
Absolutely. You can set up an automated sequence that triggers once the punch list is signed off, sending the final invoice via SMS and email until the balance is cleared.
We build automated requests that ask the client for a photo of their new floors right when they are most excited. These can be funneled directly into your review profiles or your internal gallery.
We can create mandatory digital forms that installers must complete on their mobile devices. They can upload photos of high moisture readings or cracked slabs before they are allowed to proceed with the layout.