Service Call Automation
- 1Customer calls about a sparking outlet
- 2System detects missed call and sends text with booking link
- 3Customer selects urgent slot and pays dispatch fee
- 4Technician is notified via mobile app with job details
Systems for Electricians
Modern Systems for Residential and Commercial Electrical Firms
Electrical contractors earn their income through service calls, panel upgrades, and multi-day installations. Income is usually lost when field technicians fail to document change orders or when office staff cannot keep up with emergency call volume during peak hours.
Home Services
- Missed Call Text Back
- Automated Appointment Reminders
- Project Reactivation
- Digital Client Portal
- Instant Review Requests
How the business actually works
How the work flows, start to finish.
- 01
Inquiry
A homeowner or contractor reaches out regarding a short circuit, renovation, or new build.
- 02
Triage
The office determines if the request is an emergency service call or a project requiring an onsite estimate.
- 03
Estimation
A master electrician or project manager assesses the load calculations and circuit requirements to provide a bid.
- 04
Scheduling
The job is assigned to a journeyman or apprentice based on the complexity of the wiring or equipment involved.
- 05
Execution
The rough-in or finish work is completed according to local code and safety standards.
- 06
Inspection
Verification that all installations meet the NEC and pass local municipal electrical inspections.
- 07
Invoicing
Final billing is issued including any additional materials or labor hours recorded during the project.
- 08
Follow-Up
Ensuring the system is functioning correctly and requesting a review for the service provided.
Where it leaks
Common problems for electricians.
01
Unanswered Emergency Calls
When a breaker keeps tripping or a storm causes an outage, customers call the first available contractor. If your phone goes to a standard voicemail, they move to the next electrician on the list.
02
Estimating Friction
Losing track of requests for panel upgrades or EV charger installs creates a backlog of lost opportunities. Without a structured follow-up, potential clients often forget who they requested a quote from.
03
Technician Idle Time
Poor communication between the office and the van leads to delays in arrival times and overlaps in scheduling. Mismanaged calendars result in wasted fuel and decreased billable hours.
04
Payment Delays
Waiting for checks in the mail or manual invoicing after a service call slows down cash flow. Electricians need immediate payment processing for small service repairs to maintain liquidity.
05
Missing Documentation
Failing to capture photos of the rough-in or signed change orders leads to disputes during the final walk-through. Paper trails are often lost in the truck or never make it back to the central file.
What LATTICE can build
Systems built around how you work.
Missed Call Text Back
Immediately sends a text to any potential client when a call is missed, allowing them to describe their electrical issue right away.
Automated Appointment Reminders
Sends SMS alerts to homeowners the day before a scheduled service so the technician does not arrive at a locked house.
Project Reactivation
Reaches out to past clients who had temporary repairs or rough-ins to schedule their final trim-out or permanent upgrades.
Digital Client Portal
Provides a secure location for general contractors to view electrical drawings, permits, and payment history for ongoing job sites.
Instant Review Requests
Triggers a feedback request via SMS the moment a technician marks a service call as complete in the field.
Panel Upgrade Nurture
Sends educational content to homeowners with older service panels, explaining the safety benefits of upgrading to modern capacity.
Custom Workflows
Builds specific sequences for different job types, such as solar ready prep or whole home surge protection installs.
Example systems
What it looks like in practice.
Quote Follow-Up Sequence
- 1Estimate for generator installation is sent to client
- 2System waits 48 hours for a signature
- 3Automated text asks if they have questions about the load requirements
- 4Notification sent to office when the estimate is viewed
Annual Safety Check Reactivation
- 1Tag client for annual inspection twelve months after last service
- 2Email sent offering a scheduled maintenance check of the main panel
- 3Client books directly into the open calendar
- 4Work order is automatically generated for the service crew
Have a different problem?
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
Questions from electricians
How does this handle emergency after-hours requests?
The system uses automated AI receptionists and missed call text back to engage callers immediately, even at midnight. You can set specific triggers to alert your on-call technician only if the customer confirms it is a true electrical emergency.
Can we use this for both residential and commercial projects?
Yes, the workflows are fully customizable. You can maintain one set of automations for quick residential service calls and a separate, longer-term sequence for managing commercial bids and multi-phase construction projects.
Will this help reduce the time my technicians spend on the phone?
By centralizing all communication into a single dashboard and using automated reminders, technicians can focus on the wiring rather than coordinating arrival times. Clients stay informed through automated updates, reducing the need for manual status calls.
How does the system assist with code compliance and permits?
The client portal and document follow-up tools allow you to store and share permit documents or inspection reports directly with homeowners and builders. This ensures all parties have access to the necessary paperwork for final sign-off without manual emailing.
Is it possible to track which marketing efforts are generating the most service calls?
The dashboard tracks the source of every lead, whether they found you through a search engine, a physical sign, or a referral. This allows you to see exactly which channels are driving your most profitable panel upgrades and rewiring jobs.