Systems for Janitorial Firms
Commercial cleaning companies generate revenue through recurring service contracts and specialized floor care projects. Profit leaks occur when walk-through requests are missed, work orders are not documented, or site supervisors fail to capture billable out-of-scope tasks.
B2B & Industrial
Also for: Janitorial Companies
How the business actually works
RFQ Intake
Capture detailed facility requirements and square footage data through professional digital intake forms.
Walk-through
Systemize the onsite assessment process to ensure all high-traffic areas and specialized surfaces are noted for the bid.
Contract Award
Execute Master Service Agreements and specific Scope of Work documents via secure digital portals.
Mobilization
Coordinate crew assignments and supply deliveries for the initial deep clean or transition phase.
Quality Control
Log periodic site inspections and punch lists to maintain service levels according to the specifications.
Retention
Automate quarterly business reviews and proactive satisfaction checks to protect recurring revenue.
Where it leaks
Facility managers often text or call crew members directly for ad-hoc tasks. Without a central intake system, these requests are never billed and frequently forgotten, leading to service complaints.
Taking days to return a proposal after a walk-through allows competitors to win the contract. Slow response times signal a lack of operational discipline to potential B2B clients.
High turnover in the cleaning industry makes consistent communication difficult. If new cleaners do not have immediate access to the site-specific scope of work, quality immediately suffers.
Revenue is lost when periodic tasks like floor stripping, waxing, or window cleaning are not suggested to existing clients. Owners lack the visibility to know which sites are due for specialty services.
When facility managers cannot easily find their invoices or proof of insurance, they become frustrated. A lack of self-service options increases the administrative burden on your office staff.
What LATTICE can build
Provide facility managers a branded login to view service calendars, download invoices, and request additional work orders.
Use mobile-optimized forms to document site conditions and specific requirements during the initial sales visit.
Ensure every proposal is pursued with a sequence of professional reminders until the contract is signed or closed.
Capture new service inquiries after hours, ensuring property managers get an immediate response when they need emergency cleaning.
Store MSDS sheets, site maps, and access codes in a secure digital vault accessible to authorized supervisors.
Identify clients who have not had a carpet extraction or pressure wash in over six months and send automated service suggestions.
Distribute clear instructions to night crews via text so they always have the latest punch list for their assigned building.
Example systems
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
The system acts as a central hub for all communications, ensuring that whether you use in-house crews or 1099 contractors, everyone follows the same scope of work. You can control access levels to ensure sensitive building codes are only seen by the right people.
By using an AI-driven intake system, urgent requests can be flagged and routed to your on-call supervisor immediately. This ensures you never miss a high-priority call from a major account during the night.
The platform is designed to house your specific pricing tiers and service descriptions, allowing you to generate professional proposals quickly. This consistency helps you maintain margins across different facility types.
While the system is robust enough for residential, it is optimized for the complex needs of B2B relationships. It handles the multiple stakeholders and detailed documentation requirements common in commercial facilities management.
Transparency is the key to B2B retention. By providing a portal where managers can see the work being performed and the quality audits you conduct, you prove your value every month without needing a phone call.