Systems for Private Aviation
Aviation service providers bring in revenue through charter bookings, aircraft management fees, and ground handling services. Profit often leaks through manual dispatch coordination, slow response times for empty leg inquiries, and fragmented passenger manifests.
Logistics & Transportation
Also for: Private Aviation
How the business actually works
Inquiry
A prospect requests a quote for a specific tail number or destination route.
Quoting
The operator provides estimated block hours, landing fees, and catering costs.
Booking
The charter agreement is signed and the passenger manifest is collected.
Dispatch
Crew assignments, ground handling, and fuel releases are finalized for the trip.
Operations
Real time flight tracking and concierge coordination during the mission.
Post-Flight
Actual flight times are recorded and final invoices are reconciled.
Retention
Managing the jet owner or frequent traveler relationship for future bookings.
Where it leaks
Charter brokers often send requests to multiple operators simultaneously. If your team takes hours to calculate a quote, the traveler has likely already booked another tail.
Collecting passenger IDs and catering preferences via fragmented emails leads to operational friction. Missing documentation at the FBO can cause significant departure delays.
Repositioning flights are significant cost centers when flown without passengers. Failing to alert the right clients about available one-way legs results in lost revenue.
Aircraft owners expect transparent communication regarding their asset usage and maintenance. Manually compiling these reports monthly is a heavy administrative burden.
Waiting on wire transfers or manual credit card processing for high-value trips slows down cash flow. Without automated follow-up, incidental charges often go uncollected.
What LATTICE can build
Sends an immediate SMS or email to brokers and clients confirming their request is being routed to dispatch.
A centralized hub where passengers upload passports, list dietary restrictions, and sign flight waivers.
Automatically broadcasts available repositioning routes to a segmented list of clients interested in those specific city pairs.
Triggers automated notifications to ground handling teams regarding arrival times and specific fuel requirements.
Systematically follows up on de-icing fees or catering overages that were not included in the initial charter quote.
Provides aircraft owners with a portal to view flight logs, upcoming maintenance windows, and revenue generated from dry leases.
Example systems
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
We prioritize secure client portals and encrypted document storage. This ensures that passenger IDs, tail movements, and preferences are only accessible to authorized personnel.
Yes, by tagging clients based on their frequent routes, the system can automatically send alerts when a repositioning flight matches their travel patterns. This converts a cost center into a revenue opportunity.
Our systems are designed to sit alongside or on top of your technical operations tools. We focus on the client-facing side, including lead capture, document follow-up, and relationship management.
The system uses automated workflows to collect these requirements from the passenger and then notifies your concierge or the FBO staff. This eliminates the need for manual data entry from emails.
We can build custom triggers that follow up with clients specifically for post-flight expenses. This ensures that landing fees, overnight stays, and fuel surcharges are accounted for and paid promptly.