Peak Season Reservation Flow
- 1Owner submits booking request
- 2Automated SMS asks for missing vaccine proof
- 3Digital deposit link sent to confirm run
- 4Confirmation email with drop-off instructions sent
Systems for Pet Resorts
Modernize Your Pet Resort Operations and Guest Management
Pet boarding facilities bring in revenue through kennel occupancy, play-care upgrades, and grooming add-ons during stays. Profit leaks occur when staff are tied up on the phone verifying vaccine records or when last-minute cancellations leave runs empty without a waitlist strategy.
Pet Services
- Digital Intake Portals
- Automated Vaccine Reminders
- Text-Based Photo Updates
- Waitlist Automation
- Two-Way Business Texting
Also for: Pet Resorts, Kennels
How the business actually works
How the work flows, start to finish.
- 01
Inquiry
An owner looks for availability for specific dates and submits a request via your website or phone.
- 02
Vetting
The facility collects breed information, behavior history, and current vaccination certificates.
- 03
Confirmation
A deposit is collected and a run or suite is reserved in the calendar system.
- 04
Check-in
The pet arrives with belongings and specific feeding or medication instructions are logged.
- 05
The Stay
Staff perform daily checks, enrichment activities, and send photo updates to the owner.
- 06
Checkout
The pet is reunited with the owner and final payment for any incidental services is processed.
- 07
Retention
The facility follows up to prompt a review and remind the owner of future holiday booking windows.
Where it leaks
Common problems for pet boarding facilities.
01
Vaccine Bottlenecks
Staff often spend hours chasing down vet records or turning away guests at the door because of expired rabies or distemper shots. Manual verification slows down the lobby and creates friction for traveling pet owners.
02
High No-Show Rates
Peak holiday periods are often ruined by clients who fail to show up for their reserved runs. Without automated deposits and text reminders, these empty kennels represent significant lost revenue that cannot be recovered.
03
Communication Fatigue
Pet parents today expect frequent updates and photos of their dogs or cats. Managing these requests via personal phones or fragmented apps distracts your handlers from actual animal care.
04
Forgotten Add-ons
Upgrades like individual play sessions, nail trims, or gourmet treats are often missed during the frantic check-in process. This lack of a structured upsell flow keeps your average transaction value lower than it should be.
05
Reactivation Gaps
Most facilities only hear from clients once or twice a year during summer or winter breaks. Owners often forget to book until it is too late, losing their spot to a competitor because you did not stay top-of-mind.
What LATTICE can build
Systems built around how you work.
Digital Intake Portals
Capture behavior profiles, feeding schedules, and medication logs through a mobile-friendly form before the pet arrives.
Automated Vaccine Reminders
The system identifies expiring records and prompts owners to upload new certificates weeks before their scheduled boarding date.
Text-Based Photo Updates
Easily send guest updates and photos to owners via SMS, keeping them engaged without interrupting the kennel workflow.
Waitlist Automation
When a cancellation occurs, the system automatically texts the next client on the waitlist to fill the empty run immediately.
Two-Way Business Texting
Manage all owner inquiries, late pickup notifications, and emergency alerts from a single dashboard rather than personal cell phones.
Post-Stay Review Requests
Automatically trigger a feedback request after checkout to build your reputation on search engines and social platforms.
Holiday Early-Bird Campaigns
Send targeted SMS and email blasts to your best clients to fill your peak season calendar months in advance.
Integrated Payment Processing
Secure deposits at the time of booking and store cards on file for seamless checkout and incidentals.
Example systems
What it looks like in practice.
Guest Enrichment Upsell
- 1Automated text sent 48 hours before check-in
- 2Offer for a discounted exit bath or extra play time
- 3Client clicks to approve add-on
- 4Staff dashboard updates with new service task
Post-Boarding Reactivation
- 1Checkout triggers a three-day delay
- 2SMS sent asking how the pet is settling in
- 3Link provided for a public review
- 4Six-month reminder sent for next vacation window
Have a different problem?
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
Questions from pet boarding facilities
How does this handle different pricing for different kennel sizes?
The system allows you to categorize your inventory by suite type or pet weight, ensuring the correct rate is applied during the booking process. You can also set seasonal rates for holidays or spring break periods automatically.
Can we track specific feeding and medication instructions?
Yes, every guest profile includes dedicated fields for husbandry notes that are easily accessible to your kennel technicians. These notes can be updated by the owner through the portal or by your staff during check-in.
Will this help reduce the number of phone calls we receive?
By providing an online booking request tool and automated status updates, many of the routine questions about availability and pet well-being are handled through the system. This frees your front desk to focus on the pets and people physically in the lobby.
What happens if an owner hasn't submitted their pet's records?
The workflow can be set to send a series of automated nudges to the owner until the records are uploaded. You can even set it to flag the reservation for your manager if the documents aren't verified within 48 hours of arrival.
Can I use this for both daycare and overnight boarding?
The platform is designed to manage the unique needs of both short-term daycare guests and long-term boarding residents. It distinguishes between daily check-ins and multi-night stays to keep your daily manifest organized.