Will-Call Clearance
- 1Prescription marked as ready in the system
- 2Automated text sent to patient with pickup instructions
- 3Second reminder sent after forty-eight hours if not collected
- 4Final notice sent before medication is returned to stock
Systems for Pharmacies
Modern Systems for Independent Pharmacies
Pharmacies earn their income through prescription fulfillment, clinical services, and front-end retail sales. The usual losses come through uncollected prescriptions, missed medication therapy management opportunities, and fragmented patient communication.
Healthcare
- Medication Sync Coordination
- Missed Call Text Back
- Will-Call Reminders
- Immunization Scheduling
- Refill Reactivation
Also for: Independent Pharmacies
How the business actually works
How the work flows, start to finish.
- 01
Intake
Patients or providers submit prescriptions via electronic transfer, fax, or walk-in requests.
- 02
Verification
Pharmacists review clinical appropriateness and drug utilization while verifying insurance coverage.
- 03
Preparation
Technicians count, label, and package medications for pharmacist final check.
- 04
Notification
Patients are informed that their order is ready for pickup or scheduled for delivery.
- 05
Counseling
The pharmacist provides professional consultation regarding dosage, side effects, and adherence.
- 06
Clinical Review
Periodic medication therapy management sessions identify potential therapeutic optimizations.
- 07
Refill Sync
Aligning multiple maintenance medications to a single monthly pickup date for the patient.
Where it leaks
Common problems for pharmacies.
01
Abandoned Rxs
Filled prescriptions that sit on the shelf indefinitely represent tied-up inventory and lost labor. Without persistent, automated reminders, these items eventually require time-consuming reversal and restocking.
02
Manual Refill Requests
Staff members spend hours every day handling phone calls for routine maintenance medications. This interrupts clinical workflows and creates bottlenecks at the intake counter.
03
Adherence Gaps
Patients often forget to pick up recurring medications, leading to poor health outcomes and reduced store volume. Inconsistent follow-up prevents the pharmacy from capturing the full lifetime value of a chronic care patient.
04
Communication Silos
Patients often struggle to reach the pharmacy for simple questions about stock or hours. Reliance on a single phone line leads to busy signals and frustrated customers who may switch to mail-order competitors.
05
Audit Risk
Poor documentation of patient outreach and clinical interventions can lead to complications during PBM audits. Manual tracking is prone to human error and difficult to retrieve during inspections.
What LATTICE can build
Systems built around how you work.
Medication Sync Coordination
Automate the outreach for patients with multiple prescriptions to align their fill dates, reducing the number of trips they make to the store.
Missed Call Text Back
Ensure patients can immediately start a text conversation if the pharmacy line is busy, preventing them from calling a competitor.
Will-Call Reminders
Deploy a sequence of automated SMS and email notifications for prescriptions waiting in the bin to ensure timely pickup.
Immunization Scheduling
A dedicated digital portal for patients to book flu shots, travel vaccines, or screenings without needing to call the staff.
Refill Reactivation
Identify patients who have fallen off their maintenance therapy and send personalized reminders to request a new refill.
Secure Patient Portal
A central hub where patients can view their medication history, request refills, and message the pharmacist securely.
AI Receptionist
An intelligent voice assistant to handle common inquiries about store hours, location, and basic policy questions 24/7.
Example systems
What it looks like in practice.
Vaccination Campaign
- 1Patient receives SMS about upcoming seasonal flu clinic
- 2Patient clicks link to select a time slot and complete digital intake forms
- 3System sends confirmation and day-of reminder
- 4Post-appointment follow-up sent to check for adverse reactions
Sync Enrollment
- 1Identify patient with three or more recurring scripts
- 2Send educational message regarding the Med-Sync program
- 3Patient opts in via secure chat
- 4Workflow task created for technician to align fill dates
Have a different problem?
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
Questions from pharmacies
How does this handle HIPAA compliance for patient data?
The system is designed with security protocols suitable for handling protected health information. This includes encrypted messaging, secure access controls, and audit logs to help maintain compliance with healthcare privacy regulations.
Can this help us compete with large mail-order pharmacies?
Yes, by providing a superior, localized communication experience that mail-order giants cannot match. Automated reminders and easy digital access keep patients loyal to their local community pharmacist.
Will this replace our existing Pharmacy Management System?
Our tools are designed to work alongside your dispensing software to handle the patient engagement and administrative layers that standard pharmacy software often lacks. It fills the gaps in communication and workflow automation.
Does this require my staff to learn complex new software?
The interface is built for speed and simplicity, ensuring that technicians and pharmacists can manage patient interactions without significant downtime. We focus on automating the repetitive tasks so your team can focus on clinical care.
Can we use this to promote clinical services like point-of-care testing?
Absolutely, the system allows you to segment your patient list to send targeted information about new services like strep testing, diabetic counseling, or new wellness products available in your front-end.