Sick Visit Self-Scheduling
- 1Parent visits website for an urgent appointment
- 2System checks available same-day slots
- 3Parent selects time and enters symptoms
- 4Confirmation and arrival instructions sent via SMS
Systems for Pediatricians
Modern Systems for Seamless Patient Care and Practice Growth
Pediatric practices earn their income through patient encounters, immunizations, and chronic care management. Most lost income comes through unbilled after-hours advice, missed well-child visits, and administrative friction that prevents new families from completing the onboarding process.
Healthcare
- Well-Child Recall Campaigns
- Digital Patient Intake
- Missed Call Text Back
- Automated Form Requests
- Guarantor Payment Follow-up
Also for: Pediatricians
How the business actually works
How the work flows, start to finish.
- 01
New Family Inquiry
Expectant parents or families moving to the area contact the clinic to find a new medical home.
- 02
Pre-visit Intake
Parents provide insurance details, immunization records, and medical history through a digital portal.
- 03
The Encounter
The pediatrician conducts the well-child check or sick visit and documents findings in the chart.
- 04
Follow-up Care
Orders for labs, specialist referrals, or imaging are coordinated and tracked for completion.
- 05
Revenue Cycle
Claims are submitted and remaining balances are collected from the guarantor via secure mobile links.
- 06
Preventative Recall
The practice proactively reaches out when the patient is due for the next age-appropriate milestone visit.
Where it leaks
Common problems for pediatric practices.
01
Recall Gaps
Patients frequently fall off the schedule after the initial infant series, leading to gaps in preventative care. Manually tracking which children are overdue for boosters or developmental screenings is a significant administrative burden.
02
Phone Congestion
High volumes of calls for simple tasks like school forms or refill requests tie up triage nurses. This prevents parents with urgent sick-child concerns from reaching a provider quickly.
03
Form Fatigue
Managing physical paperwork for sports physicals and school entry is time-consuming and prone to errors. Parents often forget to bring forms, leading to delays and additional work for the front desk.
04
Uncompensated Labor
Clinicians often spend hours answering portal messages or phone queries that could be converted into telehealth or in-person visits. Without a system to triage these requests, the practice provides significant free expertise.
05
Insurance Complexity
Verifying newborn coverage and secondary payers often leads to denied claims if not handled immediately. Relying on staff to check eligibility manually for every visit results in avoidable revenue loss.
What LATTICE can build
Systems built around how you work.
Well-Child Recall Campaigns
Automated outreach based on the patient's birth date and last visit to ensure they remain compliant with the AAP schedule.
Digital Patient Intake
Secure mobile forms that allow parents to upload insurance cards and sign consent forms before they arrive at the waiting room.
Missed Call Text Back
Automatically sends a text to parents when the office is on the other line, allowing them to book a sick visit or request a form via chat.
Automated Form Requests
A dedicated workflow for school and camp forms that handles payment collection and document delivery securely.
Guarantor Payment Follow-up
Friendly SMS reminders sent to the primary parent for outstanding co-pays or deductibles after insurance adjudication.
Newborn Lead Management
A structured sequence to nurture expectant parents who inquire about a prenatal interview, turning prospects into long-term patients.
Example systems
What it looks like in practice.
Flu Clinic Mobilization
- 1Practice triggers a blast to all active patients
- 2Parents click a link to select a specific time slot
- 3Digital consent form for immunization is sent automatically
- 4Post-visit care instructions delivered via text
School Form Fulfillment
- 1Parent submits request via practice portal
- 2System prompts for payment of the form fee
- 3Staff uploads the signed PDF once payment is verified
- 4Parent receives secure link to download the document
Have a different problem?
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
Questions from pediatric practices
How does this reduce the number of phone calls my nurses handle?
By providing parents with digital options for scheduling, form requests, and basic inquiries, you shift the volume away from the phone lines. This allows your clinical staff to focus on triage and patient education rather than clerical tasks.
Can we target specific age groups for vaccine reminders?
Yes. The system can filter your patient list so you can send specific messages to parents of toddlers for the two-year checkup or teenagers for college entry requirements.
Will this help with our no-show rate?
Automated reminders sent via the parent's preferred channel significantly increase attendance. You can also include specific instructions, such as arriving early for new insurance verification, to keep the day on schedule.
Is the communication secure for medical information?
LATTICE uses secure, encrypted channels and portals designed to maintain confidentiality and protect sensitive patient data during every interaction.
Can we use this to grow our newborn patient base?
The system includes workflows to capture inquiries from expectant parents and guide them through the prenatal visit process, ensuring they choose your practice when the baby arrives.