Systems for Elevator Companies
Elevator companies generate recurring revenue through long-term maintenance contracts and high-margin modernization projects. Money most often slips away during manual dispatching for callbacks, overlooked safety inspections, and delays in obtaining approvals for repair proposals.
B2B & Industrial
How the business actually works
Inquiry
A building manager or developer requests a quote for a new installation, modernization, or a monthly service agreement.
Survey
Technicians visit the site to evaluate the hoistway, machine room, and controller conditions for an accurate estimate.
Proposal
A formal scope of work is delivered, detailing the service levels, code compliance requirements, and parts availability.
Scheduling
Maintenance routes are optimized by geography and building type to ensure all units receive their periodic inspections.
Execution
Mechanics perform routine tasks such as lubrication and door adjustments or respond to urgent callbacks for trapped passengers.
Safety Testing
State or third-party inspectors verify the annual and five-year load tests to maintain the certificate of operation.
Billing
Contractual monthly fees and billable repair items are invoiced to the property management firm or owner.
Retention
Ongoing communication regarding equipment health and aging components leads to eventual modernization opportunities.
Where it leaks
Unscheduled service interruptions create chaos in the daily route and frustrate building occupants. Without an automated intake system, emergency requests can get lost in voicemail or overlooked, leading to liquidated damages in contracts.
Missing a required safety test date can lead to fines or the shutting down of a building’s main transportation. Tracking these dates manually across hundreds of units often results in lapses that are only caught during a city audit.
Recommendations made by mechanics during maintenance often sit in paper logs for weeks before an office admin sends a formal quote. This lag time allows the issue to worsen and results in lost revenue from billable repairs.
Modernization projects frequently stall when long-lead items like controllers or fixtures are not tracked against the project timeline. Poor visibility into the supply chain leads to technicians standing idle on the job site.
Service agreements often have specific inclusions and exclusions that are difficult for field staff to remember. Performing billable work under a 'full maintenance' label without documentation causes significant margin erosion.
What LATTICE can build
An AI receptionist captures trapped passenger details or elevator outages instantly and alerts the on-call mechanic via SMS.
Automatically generate recurring work orders for monthly, quarterly, or annual inspections based on the specific contract terms.
When a mechanic flags a worn hoist rope or motor issue, the system triggers an automated quote to the building manager for approval.
A dashboard tracks certificate expiration dates and alerts the office ninety days before state inspections are due.
Building managers can log in to view the service history, current equipment status, and open modernization bids for their entire portfolio.
If a facility manager calls during a peak outage period and the line is busy, they receive an immediate text to start a service ticket.
Ensure modernization projects are finished on time by digitizing the final inspection punch list for field crews.
Example systems
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
The system allows you to tag customers by contract type, such as Full Maintenance, Oil and Grease, or Exam and Lubrication. This ensures that the billing and work order generation align perfectly with what was promised to the client.
Yes. The platform distinguishes between recurring service routes and long-term project milestones, allowing you to track labor hours and material costs separately for each.
Our AI receptionist handles calls 24/7, identifying the urgency of the situation and routing the information to the specific technician assigned to that zone or rotation without requiring a live operator.
By centralizing your inspection records and setting automated reminders for Category 1 and Category 5 tests, you significantly reduce the risk of operating with expired certificates.
The CRM is structured to handle multiple buildings per client and multiple elevator units per building, giving you a complete repair and cost history for every car in your portfolio.