Systems for Bakeries
Bakeries make money through high-volume daily retail sales and premium custom orders like wedding cakes or corporate events. Profit often leaks when complex custom orders are mismanaged through informal chat apps or when wholesale production schedules fail to align with sudden retail spikes.
Restaurants & Food
How the business actually works
Inquiry
A customer reaches out via the website or social media for a custom cake or event catering.
Consultation
The owner discusses flavors, design complexity, and dietary requirements to provide an accurate estimate.
Deposit
A secure payment link is sent to lock the date on the production calendar and fund ingredient sourcing.
Production
The kitchen staff follows a precise schedule for baking, cooling, and decorating based on the delivery deadline.
Quality Control
Final photos are taken and the order is verified against the original client specifications.
Logistics
The order is either prepared for curbside pickup or dispatched for delicate site delivery.
Follow-Up
The bakery requests a review and captures the customer information for future holiday menu releases.
Where it leaks
Taking orders through phone calls, social media messages, and walk-ins leads to missed details and production errors. Without a central system, decorators may miss specific flavor requests or allergen warnings written on loose scraps of paper.
Busy owners often check emails only after the ovens are off, which is usually too late for a customer planning an event today. If a bride does not get a response within an hour, she frequently moves on to the next patisserie.
Bakeries lose money when they start prepping for a custom order that is never paid for or picked up. Chasing clients for deposits over the phone is time-consuming and creates friction in the sales process.
Managing the surge of holiday pre-orders manually results in overbooking or under-ordering essential ingredients. It is difficult to forecast dough production without a clear view of confirmed upcoming pickups.
Most bakeries rely on foot traffic and lose the ability to market directly to past custom order clients. Without a database, you cannot remind a customer about a birthday cake one year after their last purchase.
What LATTICE can build
Structured digital forms capture every detail including flavor, filling, serving size, and reference images to eliminate guesswork.
If the kitchen is too loud to hear the phone, the system instantly texts the caller to start a custom order inquiry or check daily availability.
The system automatically sends payment links upon quote acceptance, ensuring no flour is touched until the order is financially secured.
Launch dedicated pages for Thanksgiving or Christmas menus with specific pickup windows and automated cut-off dates.
Automated emails or texts reach out to wedding cake clients eleven months later to offer an anniversary tier or cupcakes.
Consolidate messages from your website, social profiles, and SMS into one screen so the front-of-house staff can reply quickly.
Send a text shortly after a scheduled pickup asking for a photo and a review to build your local reputation.
Example systems
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
Our system allows you to set specific lead times for different products. If a client tries to order a complex tiered cake for tomorrow, the system can automatically block the date or apply a rush fee based on your kitchen capacity.
Yes, the dashboard allows you to categorize transactions so your daily counter sales do not get cluttered with long-term event planning tasks. This ensures your decorators focus on their deadlines while the front staff manages the register.
Absolutely. The system sends automated text reminders on the morning of the pickup and another follow-up if the order hasn't been marked as collected by closing time.
The platform is built to scale, allowing you to view production schedules and customer inquiries for each shop from a single login. You can route website inquiries to the specific location nearest to the client.
It is ideal for growing home bakers who need to look professional and stay organized. It handles the administrative work so you can spend your time in the kitchen rather than on your phone.