Systems for Multifamily Properties
Apartment communities make money through consistent occupancy and timely lease renewals. Revenue leaks occur when inquiries go unanswered during off-hours or when maintenance delays cause residents to look for other housing options at the end of their term.
Local & Community Services
Also for: Multifamily Properties
How the business actually works
Lead Capture
Prospects inquire about floor plans and availability through the website or property portals.
Tour Scheduling
Interested leads book a self-guided or agent-led tour of the model units and amenities.
Application
Prospects submit their screening information and documentation for approval.
Move-In
New residents complete the punch list and sign the final lease agreement.
Maintenance
Tenants submit work orders for unit repairs or common area issues.
Renewal
Management sends out offers for new terms before the notice period begins.
Where it leaks
High-intent prospects often call multiple properties and sign with the one that responds first. If your leasing office is touring or off-duty, those leads are frequently lost to competitors.
Residents feel ignored when they do not receive updates on their open work orders. This lack of transparency leads to negative reviews and lower retention rates.
Managing hundreds of lease expiration dates manually leads to missed windows for rent increases or late notice deliveries. This results in month-to-month slippage and lost revenue.
Updating unit availability across multiple platforms is time-consuming and often inaccurate. Prospects become frustrated when they inquire about a unit that was just leased.
Poor coordination during the move-out process delays unit turns and makes it difficult to schedule vendors for cleaning and repairs. This increases the vacancy days for each unit.
What LATTICE can build
An automated chat and voice system handles floor plan inquiries and schedules tours at all hours without staff intervention.
When the leasing office is busy, callers receive an immediate text to start their application or book a viewing.
A centralized hub where tenants can pay rent, submit maintenance photos, and view their lease documents.
The system asks for feedback immediately after a maintenance work order is marked as complete to boost property ratings.
Requests are automatically routed to the maintenance supervisor with status updates sent to the resident via SMS.
Lease expiration triggers a series of personalized emails and texts starting ninety days out to secure early commitments.
Consolidates messages from Zillow, Apartments.com, and direct website inquiries into one thread for the leasing team.
Example systems
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
By responding to every inquiry instantly and making it easy to book tours, you capture more leads before they move on to the next property. The system ensures no prospect is forgotten during their decision-making process.
Yes, the system can route work orders based on the specific building or unit number provided by the resident. This ensures the correct on-site staff or vendor is notified immediately.
LATTICE is designed to sit alongside or on top of your existing database to handle the communication and automation that standard property software often lacks. It focuses on the resident and prospect experience.
You can use mass communication tools to update specific blocks of units about utility shutdowns or construction noise. This proactive approach reduces the volume of complaints to the front office.
The platform is built to scale, allowing regional managers to view performance data for multiple communities from a single dashboard while keeping resident data separated by property.