Systems for Massage Therapists
Massage therapists bring in revenue through hands on session time and therapeutic memberships. Most lost work traces back to manual intake processing, late cancellations, and the failure to rebook clients once a treatment plan concludes.
Wellness & Fitness
How the business actually works
Inquiry
A potential client reaches out via your site or phone to ask about modalities and availability.
Booking
The client selects a session duration and therapist, providing credit card details to secure the time.
Intake
Digital health history forms and liability waivers are sent and completed before the client arrives.
Treatment
The therapist provides the session, focusing on specific musculoskeletal issues or relaxation goals.
Soap Notes
Clinical documentation is recorded post session to track progress and treatment efficacy.
Rebooking
The client schedules their next session or is placed on a maintenance plan for recurring care.
Retention
Long term engagement is maintained through membership management and wellness education.
Where it leaks
Empty table time is lost revenue that can never be recovered by the therapist. Without automated deposit collection and reminders, practitioners remain vulnerable to late cancellations that disrupt their daily flow.
Spending the first ten minutes of a session watching a client fill out paper forms reduces actual hands on time. This leads to rushed assessments and a lower quality experience for the individual seeking relief.
Storing clinical notes across various notebooks or basic text files makes tracking therapeutic progress difficult. Inconsistent documentation complicates future sessions and fails to provide a professional health record.
Clients often leave a session feeling relaxed but forget to schedule their next visit before walking out the door. Without a systematic follow up, weeks turn into months, and the therapeutic momentum is lost.
Managing monthly wellness plans manually often leads to failed payments and lapsed benefits. If a therapist cannot easily track active versus inactive memberships, the predictable recurring revenue of the practice suffers.
What LATTICE can build
Automatically send health history forms and consent waivers immediately after a booking is confirmed to ensure paperwork is ready before the session.
If you are in a session and cannot answer the phone, an immediate text response engages the caller to book online before they contact another studio.
Set automated triggers to reach out to clients who have not been on the table for thirty days, encouraging them to maintain their wellness routine.
Store client payment methods securely to handle no show fees or simplify the checkout process after a relaxing deep tissue session.
Automate monthly billing for wellness programs and track session credits within the client portal to ensure recurring revenue is stable.
Request reviews or private feedback automatically a few hours after the appointment to build your reputation and improve service quality.
Example systems
Tell us what's slowing the business down. LATTICE can build around the way your business operates.
The system provides a structured environment within the client portal to record subjective, objective, assessment, and plan notes. These are timestamped and stored securely alongside the client's contact history, allowing you to review past treatments before every session.
Yes, you can configure the booking flow to require a full payment or a non-refundable deposit at the time of scheduling. This ensures that your time is respected and reduces the financial impact of late cancellations.
The system allows you to define specific services such as deep tissue, prenatal, or sports massage with varying durations and prices. You can also set buffer times between sessions to allow for room cleaning and therapist breaks.
You can create recurring billing cycles that automatically charge a client's card each month. The system tracks how many sessions they have used and how many remain in their balance, which is visible to both you and the client.
The entire platform, including the dashboard and calendar, is designed to be accessible from tablets and smartphones. This allows you to manage your schedule, check intake forms, and update notes even when you are not at a desk.